Customer Service Superintendent

Rausch-Services-Group-Inc; San Antonio (TX); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance PPO/HDHP

HSA

Dental & Vision Insurance

401(k) match

Generous PTO

Maternity/Paternity Leave

Adoption Assistance

Tuition Assistance

Job summary

Rausch-Services-Group-Inc is seeking a hands-on Customer Service Superintendent to coordinate repairs, manage warranty activities, and ensure homes are at their best for tenants. You’ll be the go-to person for delivering Service of the Second Mile and working closely with our property managers and trusted trade partners.

In this role you’ll oversee inspections, tenant turns, and daily service operations, while coordinating with managers to keep properties in top shape.

Qualifications

• Minimum 2 years in construction or maintenance.
• Ability to lead trade partners and work with managers.
• Proficient in MS Office and basic database software.
• Strong problem‑solving and service mindset.
• Able to work under pressure and meet deadlines.
• Ability to lift up to 20 pounds and move objects.

Responsibilities

• Coordinate repairs and warranty activities.
• Oversee inspections and tenant turn process.
• Collaborate with property managers and trade partners.
• Deliver Service of the Second Mile to tenants.

Skills

MS Office

Communication

Problem solving

Leadership

Deadlines

Tools

Database software

Job description

Description

Are you a hands‑on problem solver who enjoys working with people, coordinating repairs, and making sure homes are at their best? As a Customer Service Superintendent, you’ll be the go‑to person for ensuring our tenants receive excellent service. You’ll manage warranty and repair activities, oversee inspections, and play a key role in the tenant turn process—all while delivering what we call “Service of the Second Mile.”

You’ll work closely with our Customer Service Manager, Property Managers, and trusted trade partners to keep our properties in top shape for our tenants.

Requirements

• At least 2 years in construction, maintenance, or a related field
• Comfortable working alongside managers and leading trade partners
• Proficient in MS Office and basic database/software use
• Strong problem‑solving and communication skills with a service‑first mindset
• Able to work under pressure and meet deadlines
• Ability to lift, push, and pull items of varying weights, Comfortable with standing, sitting, bending, kneeling, and stooping for extended periods

Physical Demands

• Lifting up to 20 pounds occasionally and frequently moving small objects
• Frequently sitting for long periods of time
• Walking or standing occasionally
• This position works mostly indoors going outdoors may be frequently required
• Must have manual use of hands and vision to use computer constantly

Employee Benefits

• Medical Insurance – PPO and HDHP Options
• HSA – with eligible HDHP
• Dental and Vision Insurance
• 401(k) – includes company match of up to 5%
• Generous Paid Time Off (PTO)
• Paid Maternity and Paternity Leave
• Adoption Assistance and Leave
• Tuition Assistance
• And More!