Service Maintenance Technician II
The Community Builders, Inc.
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Benefits offered by this job
Job summary
The Community Builders, Inc. is seeking a Service Technician II to join our maintenance team in Washington, DC. You will respond to service requests, prepare apartments for turnover, and maintain exterior and interior spaces with a strong trades skill set.
You will work independently and with the team to ensure high-quality upkeep and positive resident experiences. Responsibilities include repairs to appliances, carpentry, plumbing, electrical, HVAC, and grounds, along with on-call availability.
Qualifications
- High School diploma or equivalent.
- Trade school or 3+ years in property management or hospitality preferred.
- REAC/HQS experience preferred.
- Industry certifications such as NAHMS, CAMT, OSHA, HVAC preferred.
Responsibilities
- Diagnose and repair appliances, carpentry, hardware, masonry, painting, plus basic electrical, plumbing, and HVAC.
- Respond to service requests and on-call emergencies promptly and professionally.
- Complete or monitor vendor preventive maintenance on building systems and components.
- Prepare and repair vacant apartments for new move-ins.
- Maintain grounds and common spaces with cleaning, trash, landscaping, and snow removal.
- Support REAC/HQS inspections and audits.
- Maintain shop/inventory with safety practices and PPE.
- Be available for weekend work, on-call rotation, and emergencies.
- Assist Maintenance Supervisor with technical guidance to Maintenance Tech I.
Skills
Education
Tools
Job description
Under the direction of the Service Maintenance Manager, the Service Technician II is responsible for promptly responding to all service requests, apartment turnover preparation and the preservation and maintenance of the property. This role will have a strong degree of building trades skills and work independently to handle a variety of apartment interior, exterior and the site grounds. The Service Technician II is vital to the successful maintenance of the property, through excellent customer service focus and a positive and productive relationship with other team members. This role will report to the site 5 days per week.
Under the direction of the Service Maintenance Manager, the Service Technician II is responsible for promptly responding to all service requests, apartment turnover preparation and the preservation and maintenance of the property. This role will have a strong degree of building trades skills and work independently to handle a variety of apartment interior, exterior and the site grounds. The Service Technician II is vital to the successful maintenance of the property, through excellent customer service focus and a positive and productive relationship with other team members. This role will report to the site 5 days per week.
- Diagnose and perform repairs for appliances, carpentry, hardware accessories, masonry, painting, as well as basic electrical, plumbing, and HVAC
- Respond and complete to all service requests and on-call emergencies in a timely and professional manner, as directed by the Community Manager or Service Manager
- Complete or monitor vendor preventive maintenance task completion for building systems, equipment and components.
- Prepare and perform repairs to vacant apartments to be ready for new resident move-ins
- Maintain grounds and common spaces through cleaning, trash management, landscaping, and snow removal.
- Prepare and make repairs for REAC/HQS inspections and audits.
- Maintain Maintenance shop and inventory to company standards and work with a safety mindset including wearing appropriate PPE
- Available for weekend work, on-call rotation and emergency service call duties.
- Assist Maintenance Supervisor with providing technical guidance to Maintenance Tech I
- Ability to read, write, understand and communicate in English, bilingual skills a plus!
- Basic skills with computer and hand held devices
- Knowledge of Federal Fair Housing Laws & Guidelines a plus.
- Knowledge of all hand and power tools, cleaning supplies, and Personal Protection Equipment (PPE)
- Valid Driver’s License and reliable transportation.
- Strong attention to detail, organizational, time-management and problem solving skills.
- Superior customer service skills including the ability to manage difficult customers and/or situations.
- Occasionally ascends/descends a ladder to service the lights and ceiling fans.
- Frequently moves equipment weighing up to 50 pounds across sites.
- Constantly works in outdoor weather conditions.
- High School diploma or equivalent required. Trade school or 3 years of progressive responsibility in property management or hospitality
- Minimum of 3 years of advanced hands-on repair experience in two or more building trades
- REAC/HQS experience preferred
- Industry-Trade certifications/Degrees (NAHMS, CAMT, OSHA, HVAC, ETC) preferred
- Medical, dental, and vision insurance
- 12 Paid Holidays & tenure-based PTO accruals
- Employer contributions to Health Savings Accounts
- Company paid Life & Disability Insurance
- 403(b) retirement plan with company match
- Tax-advantage accounts: commuter/parking, medical & dependent care FSA
- Hospital & Critical Illness Insurance
- Confidential, 24/7 Employee Assistance Program
The Community Builders is an equal opportunity employer.
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