Customer Service & Store Operations Associate

Michaels; Rio Rancho (NM); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Employee discounts

401(k) with match

Medical, dental, vision

Job summary

Michaels is seeking a Service Team Member in Rio Rancho, NM to deliver friendly customer service, assist shoppers, and ensure a fast, efficient checkout experience. You will support store operations, help customers find products, and participate in rewards program enrollments.

The role involves assisting with stocking, merchandise recovery, and adherence to SOPs. Prior retail or customer service experience is preferred and flexibility for varied hours is expected.

Qualifications

• Retail and/or customer service experience preferred
• Ability to stand for long periods and move around the store
• Excellent customer interaction and communication skills

Responsibilities

• Help customers shop, locate products, and provide solutions
• Provide fast, friendly checkout experience; handle cash to standards
• Engage customers in rewards programs and enrollments
• Assist with store operations including stocking, POS, and merchandise recovery
• Support omni-channel processes like Buy Online Pickup in Store and Ship From Store
• Maintain store standards and safety policies

Job description

Michaels is seeking a Service Team Member in Rio Rancho, NM to deliver friendly customer service, assist shoppers, and ensure a fast, efficient checkout experience. You will support store operations, help customers find products, and participate in rewards program enrollments.

The role involves assisting with stocking, merchandise recovery, and adherence to SOPs. Prior retail or customer service experience is preferred and flexibility for varied hours is expected.