Customer Service Specialist - Windermere

Massey Services, Inc.; Orlando (FL); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical & Dental

401(k) retirement plan

Paid vacations

Holidays

Tuition reimbursement

Direct deposit

Disability insurance

Drug Free Workplace

Job summary

Massey Services, Inc. in Orlando, FL is seeking a customer service representative to handle inbound calls, resolve inquiries, and schedule services.

The role requires a high level of professionalism, strong computer and typing skills, and the ability to manage time effectively. The position offers a competitive compensation package with health benefits, retirement plans, paid vacation, and more as part of Massey Services’ comprehensive benefits program.

Qualifications

• High School Diploma or GED required.
• Prior phone-based customer service experience.
• Strong problem-solving abilities.
• Proficient computer skills, typing and 10-key.
• Good time management and sense of urgency.
• Background checks will be completed.

Responsibilities

• Answer incoming customer calls courteously and professionally.
• Resolve inquiries, billing questions, and schedule service.
• Outbound calls to confirm appointments and collect payments.
• May handle daily reporting and updates to customer accounts.
• Handle accounts payable and HR/payroll tasks as needed.

Skills

Customer service

Phone support

Typing

Time management

Problem solving

Education

High School Diploma or GED

Tools

10-key

Computer skills

Job description

Based in Orlando, Florida, Massey Services is one of the nation’s largest and most respected service companies, with a history of providing quality service for more than three decades. Celebrating consecutive years of profitable growth since 1985, Massey Services and its subsidiary organizations employ over 2,800 team members and operate over 2,400 vehicles that provide Residential and Commercial Pest Prevention, Termite Protection, Landscape and Irrigation Services to over 800,000 customers from 180+ Service Centers throughout Florida, Georgia, Louisiana, Texas, South Carolina, North Carolina, Virginia, Tennessee and Oklahoma.

Compensation: $16.00-$18.00

We offer a complete benefits package including Medical & Dental, 401(k) retirement plan, paid vacations, sick days, holidays, tuition reimbursement, direct deposit, short & long term disability, and much more. If you are looking for a career and want to work for a GREAT COMPANY, we would love to speak with you!

Job responsibilities

Answering incoming customer calls in a courteous & professional manner; resolving customer inquiries, requests, billing questions, and scheduling service; as well as welcoming prospective new customers interested in learning about our services. There is also a high volume of outbound calls to ensure customer satisfaction, confirm service appointments, and collect overdue payments. Additional responsibilities may expand to include daily reporting; updating customer account information; accounts payable; human resource paperwork; payroll processing; etc.

Requirements

• High School Diploma or GED at a minimum
• Previous experience with customer service on the phone
• Strong problem solving skills
• Excellent computer, typing, and 10-key skills
• Time management talent and a sense of urgency
• Background checks will be completed on all candidates considered for hire.

Massey Services is an Equal Opportunity Employer and Drug Free Workplace