Customer Service Specialist- Sarasota

Massey Services, Inc.; Sarasota (FL); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical & Dental

401(k) retirement plan

paid vacations

sick days

holidays

tuition reimbursement

direct deposit

short & long term disability

and much more

Job summary

Massey Services is seeking a customer service representative in Orlando, FL to handle inbound/outbound calls, assist customers, and manage billing questions. The role emphasizes courteous communication, scheduling service, and fast problem solving in a high-volume environment.

The position offers a comprehensive benefits package including Medical & Dental, 401(k), paid time off, tuition reimbursement, direct deposit, disability benefits, and more.

Qualifications

• High School Diploma or GED required.
• Previous on-call/customer service experience preferred.
• Accurate typing and basic computer skills essential.

Responsibilities

• Answer incoming customer calls in a courteous, professional manner.
• Resolve inquiries, billing questions, and schedule services.
• Assist with daily reporting and accounts payable as needed.

Skills

Customer service

Phone handling

Communication

Time management

Education

High School Diploma or GED

Tools

Computer

Typing

10-key skills

Job description

Based in Orlando, Florida, Massey Services is one of the nation’s largest and most respected service companies, with a history of providing quality service for more than three decades. Celebrating consecutive years of profitable growth since 1985, Massey Services and its subsidiary organizations employ over 2,800 team members and operate over 2,400 vehicles that provide Residential and Commercial Pest Prevention, Termite Protection, Landscape and Irrigation Services to over 800,000 customers from 180+ Service Centers throughout Florida, Georgia, Louisiana, Texas, South Carolina, North Carolina, Virginia, Tennessee and Oklahoma.

Compensation $16.00-$18.00 / HR

We offer a complete benefits package including Medical & Dental, 401(k) retirement plan, paid vacations, sick days, holidays, tuition reimbursement, direct deposit, short & long term disability, and much more.

• Medical & Dental
• 401(k) retirement plan
• paid vacations
• sick days
• holidays
• tuition reimbursement
• direct deposit
• short & long term disability
• and much more

Job responsibilities

Answering incoming customer calls in a courteous & professional manner; resolving customer inquiries, requests, billing questions, and scheduling service; as well as welcoming prospective new customers interested in learning about our services. There is also a high volume of outbound calls to ensure customer satisfaction, confirm service appointments, and collect overdue payments. Additional responsibilities may expand to include daily reporting; updating customer account information; accounts payable; human resource paperwork; payroll processing; etc.

Requirements

• High School Diploma or GED at a minimum
• Previous experience with customer service on the phone
• Strong problem solving skills
• Excellent computer, typing, and 10-key skills
• Time management talent and a sense of urgency
• Background checks will be completed on all candidates considered for hire.

Massey Services is an Equal Opportunity Employer and Drug Free Workplace

Based in Orlando, Florida, Massey Services is one of the nation’s largest and most respected service companies, with a history of providing quality service for four decades. Celebrating consecutive years of profitable growth since 1985, Massey Services and its subsidiary organizations employ over 2,800 team members and operate over 2,400 vehicles that provide Residential and Commercial Pest Prevention, Termite Protection, Landscape and Irrigation Services to over 800,000 customers from 190+ Service Centers throughout Florida, Georgia, Louisiana, Texas, South Carolina, North Carolina, Virginia, Tennessee, Alabama and Oklahoma.