Customer Service Specialist - Melbourne

Massey Services, Inc.; Melbourne (FL); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical & Dental

401(k) retirement plan

Paid vacations

Sick days

Holidays

Tuition reimbursement

Direct deposit

Short & long term disability

Job summary

Massey Services, Inc. in Orlando, Florida, seeks a customer service representative to handle inbound calls, resolve inquiries, and schedule service.

The role includes outbound calls to confirm appointments and collect overdue payments, with opportunities to support daily reporting and payroll tasks as needed. Applicants should have a high school diploma, strong phone-based customer service experience, problem-solving skills, and solid computer/typing/10-key abilities.

Qualifications

• High School Diploma or GED required.
• Previous experience with customer service on the phone.
• Strong problem solving skills.
• Excellent computer, typing, and 10-key skills.
• Time management talent and a sense of urgency.

Responsibilities

• Answering incoming customer calls courteously and professionally; resolving inquiries, billing questions, and scheduling service.
• High volume of outbound calls to confirm appointments and collect overdue payments.
• Daily reporting and updating customer account information; accounts payable; HR paperwork; payroll processing; etc.

Skills

Customer service

Phone communication

Time management

Problem solving

Typing

10-key skills

Education

High School Diploma or GED

Tools

Computer

10-key

Job description

About the Company

Based in Orlando, Florida, Massey Services is one of the nation’s largest and most respected service companies, with a history of providing quality service for more than three decades. Celebrating consecutive years of profitable growth since 1985, Massey Services and its subsidiary organizations employ over 2,800 team members and operate over 2,400 vehicles that provide Residential and Commercial Pest Prevention, Termite Protection, Landscape and Irrigation Services to over 800,000 customers from 180+ Service Centers throughout Florida, Georgia, Louisiana, Texas, South Carolina, North Carolina, Virginia, Tennessee and Oklahoma.

Compensation

Compensation: $16.00 - $18.00/hr

Benefits

We offer a complete benefits package including Medical & Dental, 401(k) retirement plan, paid vacations, sick days, holidays, tuition reimbursement, direct deposit, short & long term disability, and much more.

Job Responsibilities

Answering incoming customer calls in a courteous & professional manner; resolving customer inquiries, requests, billing questions, and scheduling service; as well as welcoming prospective new customers interested in learning about our services. There is also a high volume of outbound calls to ensure customer satisfaction, confirm service appointments, and collect overdue payments. Additional responsibilities may expand to include daily reporting; updating customer account information; accounts payable; human resource paperwork; payroll processing; etc.

Requirements

• High School Diploma or GED at a minimum
• Previous experience with customer service on the phone
• Strong problem solving skills
• Excellent computer, typing, and 10-key skills
• Time management talent and a sense of urgency

Background checks will be completed on all candidates considered for hire.

Equal Opportunity Employer

Massey Services is an Equal Opportunity Employer and Drug Free Workplace.

Additional Company Details

Based in Orlando, Florida, Massey Services is one of the nation’s largest and most respected service companies, with a history of providing quality service for four decades. Celebrating consecutive years of profitable growth since 1985, Massey Services and its subsidiary organizations employ over 2,800 team members and operate over 2,400 vehicles that provide Residential and Commercial Pest Prevention, Termite Protection, Landscape and Irrigation Services to over 800,000 customers from 190+ Service Centers throughout Florida, Georgia, Louisiana, Texas, South Carolina, North Carolina, Virginia, Tennessee, Alabama and Oklahoma.