Customer Service Specialist – Warehouse & Orders

ADP, Inc.; Cerritos (CA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401K match up to 4%

Medical insurance

Vision insurance

Health Savings Account

Flexible Spending Accounts

Short/Long Term Disability

Life insurance

Tuition reimbursement

Paid Time Off

Job summary

Porcelanosa is seeking a Customer Service Representative to join our team in Cerritos, CA. The role involves handling inquiries, processing orders and payments, coordinating deliveries, and supporting sales and field staff in a fast-paced warehouse environment.

The ideal candidate will have 1–3 years of customer service experience, excellent communication, and strong problem-solving abilities. We offer competitive benefits, including healthcare and retirement plans, to support a durable,

Qualifications

• 1-3 years of related experience in customer service in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Knowledge of Microsoft Office Suite and experience working with inventory management systems.

Responsibilities

• Respond to customer inquiries and provide accurate and timely information regarding product availability, order status, and shipment tracking.
• Receive, verify and process payments relating to point-of-sale orders.
• Call customers for appointment confirmation all Cardinal deliveries.
• File claims with carriers for damaged/lost material.
• RMA booking for Returns/claims.
• Answer and manage phone calls on a timely basis.
• Provide administration and sales support to field sales personnel.
• Identify opportunities to improve customer satisfaction and recommend solutions to address customer needs.
• Ensure compliance with all company policies and procedures related to warehouse operations and customer service.
• Liaise with operations departments as necessary to facilitate the fulfillment of local orders.
• Complete end of the day invoicing, what is picked up after 5pm.
• Review monthly storage fees report, and the fees entered.
• Route any relevant incoming mail, faxes or other correspondence to the appropriate destination point within the group, including electronic orders to be processed in a centralized manner
• Provide certain administration/sales support to regional field sales personnel.
• Other duties as assigned.

Skills

Customer service experience

Communication skills

Problem solving

MS Office

Tools

POS system

Inventory management system

Job description

Porcelanosa is seeking a Customer Service Representative to join our team in Cerritos, CA. The role involves handling inquiries, processing orders and payments, coordinating deliveries, and supporting sales and field staff in a fast-paced warehouse environment.

The ideal candidate will have 1–3 years of customer service experience, excellent communication, and strong problem-solving abilities. We offer competitive benefits, including healthcare and retirement plans, to support a durable,