Customer Care Specialist — Tile & Stone Solutions

Bedrosians Tile and Stone; Tustin (CA); Vor Ort; USD 36.000 - 52.000; Vollzeit

Zusammenfassung

Bedrosians Tile and Stone in California is seeking a Customer Service Representative to assist retail, contractor, fabricator and wholesale clients. You will provide product information, process orders, quotes, and PO/receiving activities while delivering friendly, solution-focused service.

Strong verbal English, email, and computer skills are essential, with bilingual Spanish a plus. You will greet customers, handle inquiries, manage back-orders, and coordinate with the warehouse to ensure

Qualifikationen

• High School Degree or equivalent required.
• Excellent email and computer skills.
• Positive attitude and professional phone skills.
• Excellent verbal English communication skills.
• Detail-oriented and proactive.

Aufgaben

• Greet and assist customers with selections and follow-through on their orders.
• Enter orders, follow-up on back-orders, invoice orders, and follow proper pick-up procedures.
• Answer phone inquiries including over the phone orders.
• Assist with stock checks, pricing, freight quotes and processing orders.
• Process P/O's and receivings for product lines.
• Develop basic understanding of design and color.
• Resolve customer service issues.
• Multitask and prioritize work through effective time management.

Kenntnisse

Customer service

Verbal English communication

Phone skills

Email/Computer skills

Time management

Ausbildung

High School Degree or equivalent

Jobbeschreibung

Bedrosians Tile and Stone in California is seeking a Customer Service Representative to assist retail, contractor, fabricator and wholesale clients. You will provide product information, process orders, quotes, and PO/receiving activities while delivering friendly, solution-focused service.

Strong verbal English, email, and computer skills are essential, with bilingual Spanish a plus. You will greet customers, handle inquiries, manage back-orders, and coordinate with the warehouse to ensure