Customer Care Specialist — Tile & Stone Solutions

Bedrosians Tile and Stone

Tustin (CA)

On-site

USD 36,000 - 52,000

Full time

7 days ago

Be an early applicant

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Job summary

Bedrosians Tile and Stone in California is seeking a Customer Service Representative to assist retail, contractor, fabricator and wholesale clients. You will provide product information, process orders, quotes, and PO/receiving activities while delivering friendly, solution-focused service.

Strong verbal English, email, and computer skills are essential, with bilingual Spanish a plus. You will greet customers, handle inquiries, manage back-orders, and coordinate with the warehouse to ensure

Qualifications

High School Degree or equivalent required.
Excellent email and computer skills.
Positive attitude and professional phone skills.
Excellent verbal English communication skills.
Detail-oriented and proactive.

Responsibilities

Greet and assist customers with selections and follow-through on their orders.
Enter orders, follow-up on back-orders, invoice orders, and follow proper pick-up procedures.
Answer phone inquiries including over the phone orders.
Assist with stock checks, pricing, freight quotes and processing orders.
Process P/O's and receivings for product lines.
Develop basic understanding of design and color.
Resolve customer service issues.
Multitask and prioritize work through effective time management.