Customer Service Representative

US Water Services Corporation; Florida; On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision

Life insurance

Short/Long term disability

Paid time off

Holiday pay

401k with company match

Job summary

US Water Services Corporation is seeking a Customer Service Representative to assist customers and other departments on water utilities matters. You will answer phones, handle payments, process new accounts, and enter data into electronic systems.

The role requires excellent communication, bilingual ability preferred, and proficiency with Microsoft Office. It is a full-time, on-site position with schedule flexibility for nights, weekends, and holidays as needed.

Qualifications

• Bilingual highly preferred.
• Exceptional verbal and written communication skills.
• Working knowledge of Microsoft Office programs.
• Knowledge to understand basic operational, technical, or office processes.

Responsibilities

• Provides customer service and assistance to customers and other departments regarding water utilities.
• Answers the phone and provides counter assistance, researches billings or data, takes payments, prints receipts, and enters data into electronic systems.
• Sets up and schedules service terminations by creating new accounts and service orders, updating accounts, and processing termination requests.
• Processes information and monies received by entering data, posting transactions, and verifying monies.
• Performs daily tasks in a call center environment with strict schedule adherence and potential nights, weekends, or holidays.
• Keeps records of customer interactions, inquiries, complaints, and actions taken.
• Determines charges for services, collects deposits or payments, or arranges billing.

Skills

Bilingual

Communication skills

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

• per hour Pay is commensurate with experience.
• Hourly
• Full Time
• U.S. Water offers a comprehensive benefits package including medical, dental, vision, life insurance, short/long term disability, paid time off, holiday pay and 401k with Company match

U.S. Water Services Corporation is a well-established and diverse water and wastewater utility organization specializing in utility maintenance, operations, engineering and construction services. U.S. Water is a fast paced and rapidly expanding company headquartered in New Port Richey, Florida with a staff of over 950 employees in twenty states.

The ideal candidate will possess the following qualifications and experience:

• Bilingual highly preferred
• Exceptional verbal and written communication skills
• A working knowledge of Microsoft Office programs
• Knowledge necessary to understand basic operational, technical, or office processes.

The Customer Service Representative:

• Provides customer service and assistance to customers and other departments regarding water utilities
• Answers the phone and provides counter assistance by answering questions and providing information, researching billings or other data, taking payments for services, processing the information and printing receipts, and entering required data into electronic systems.
• Sets up and schedules service terminations by creating new accounts and service orders, updating customer accounts, taking payment arrangements and processing termination requests and cutoff processes.
• Processes information and/or monies received by entering information into the computer, posting transactions, verifying monies received.
• Expected to consistently perform daily tasks in a call center environment, requiring strict schedule adherence, while allowing schedule flexibility to meet business needs (nights, weekends, holidays, etc.). Daily tasks are repetitive and require long periods of time sitting in a cubicle area.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.

Education and Experience requirements:

• A level of knowledge equivalent to four years of high school or equivalency.

Compensation and Benefits: Pay is commensurate with experience and market-reflective. US Water/USW Utility Group offers a comprehensive benefits package including medical, dental, vision, life insurance, short/long-term disability, paid time off, holiday pay and 401(k) with company match.

US Water/USW Utility Group offers competitive wages and benefits and is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class.