Customer Service Specialist: Training & Growth Path

UniFirst Careers; Melrose Park (IL); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

On-the-job training

401K with Company Match

Profit Sharing

Health Insurance

Employee Assistance Program

Life Insurance

Paid Time Off

Tuition Reimbursement

30% Employee Discount

Employee Referral Bonuses

Job summary

UniFirst is seeking a dedicated Customer Service Representative to join our team in Illinois. You will serve as a liaison between customers and UniFirst, handling inquiries by phone or email and supporting the Sales Department with administrative tasks.

This role emphasizes on-the-job training, growth opportunities, and comprehensive benefits. A strong emphasis on professional communication, accuracy, and teamwork will help you excel in a fast-paced environment at UniFirst.

Qualifications

• 2 years of Customer Service experience in an administrative setting is preferred.
• Accounts Receivable experience is highly encouraged.
• High School diploma or GED equivalent is recommended.
• Professional telephone and email etiquette with clear verbal & written communication.
• Proficient computer skills with Microsoft Office products.
• Strong time management, organization and attention to detail.
• Collaborative, team-player who can work independently.
• Problem solver in a dynamic environment.
• Ability to lift up to 25 pounds and perform light physical tasks.

Responsibilities

• Answer questions related to accounts, procedures, and services by telephone or email.
• Provide excellent customer service to customers and UniFirst personnel.
• Perform accounts receivable duties: calling on outstanding accounts, processing credits and exchanges, resolving disputes through escalation.
• Support UniFirst’s Sales Department with administrative tasks.
• Perform basic data entry and other administrative duties.

Skills

Customer Service

Communication

Teamwork

MS Office

Time management

Problem solving

Attention to detail

Adaptability

Math skills

Education

High School diploma or GED

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Microsoft Teams

Job description

UniFirst is seeking a dedicated Customer Service Representative to join our team in Illinois. You will serve as a liaison between customers and UniFirst, handling inquiries by phone or email and supporting the Sales Department with administrative tasks.

This role emphasizes on-the-job training, growth opportunities, and comprehensive benefits. A strong emphasis on professional communication, accuracy, and teamwork will help you excel in a fast-paced environment at UniFirst.