Customer Service Specialist (Test)

Fremont Bank; Boston (MA); On-site; USD 45,000 - 65,000; Full time

Job summary

Fremont Bank is seeking a dedicated customer service representative in Boston, Massachusetts. In this role, you will ensure all client needs are addressed and assist with iCIMS products. Key responsibilities include managing accounts, resolving inquiries, and identifying new opportunities.

The ideal candidate will have a Bachelor's degree and strong interpersonal skills with experience in customer-facing roles. Join us to enhance customer satisfaction and service efficiency!

Qualifications

• Bachelor's degree with a strong academic track record.
• Experience with all Microsoft Windows operating systems.
• User of related web-based technologies.
• Strong interpersonal, verbal and written communication and presentation skills.

Responsibilities

• Manage customer accounts and ensure satisfaction.
• Work with the iCIMS Support Team to resolve inquiries.
• Identify customer needs and propose additional services.
• Handle escalated customer issues.

Skills

Strong knowledge of ASP systems

Interpersonal skills

Verbal and written communication

Experience with HR systems and software

Education

Bachelor's degree

Tools

Microsoft Windows operating systems

iRecruiter system

Job description

As a member of the Customer Service Department, you will work closely with iCIMS customers to ensure all their needs and expectations are met.

Responsibilities

• Strong knowledge of ASP systems and the ability to quickly learn and master the iRecruiter system to effectively communicate to customers the best and most efficient methods of utilizing iCIMS products.
• Possess outstanding interpersonal skills and the ability to effectively manage multiple accounts.
• Identify customers' needs and identify new opportunities to add additional products and services.
• Work with the iCIMS Support Team to troubleshoot client issues, cases, and inquiries.
• Handle escalated customer issues.

Qualifications

• Bachelor's degree with a strong academic track record.
• Experience with all Microsoft Windows operating systems.
• Hands‑on user of related web-based technologies.
• Strong interpersonal, verbal and written communication and presentation skills.
• Ability to work with minimal supervision or formal structure.
• Previous experience with customer facing roles specializing in HR systems and/or software.