Test Job Template 20250212-2

UNAVAILABLE; New Jersey; On-site; USD 70,000 - 100,000; Full time

Job summary

iCIMS, one of the fastest growing SaaS companies in the United States, is looking for an Account Services Manager in New Jersey. You will work closely with iCIMS customers to ensure their needs and expectations are met and help maximize the value from iRecruiter.

Some travel to client sites is required. The role requires a Bachelor degree, strong interpersonal and communication skills, experience with Microsoft Windows and web technologies, and a background in client relations or HR software

Qualifications

• Bachelor degree with strong academic record.
• Experience with all Microsoft Windows operating systems.
• Hands-on user for Microsoft Internet Explorer and related web-based technologies.
• Must have strong interpersonal, verbal and written communication and presentation skills.
• Ability to work with minimal supervision or formal structure.
• Previous experience with client relations and experience in HR systems and/or software project management are significant plus.

Responsibilities

• Master the iRecruiter system to advise customers on best usage.
• Manage multiple accounts and maintain relationships.
• Identify customer needs and opportunities to upsell.
• Participate in sales presentations via conference calls and seminars, on-site meetings, and client surveys.
• Collaborate with Marketing to create client references and testimonials.
• Proactively contact clients to pursue 100% renewal rate.
• Handle escalated customer issues.
• Some travel required.

Skills

Interpersonal skills

Account management

Communication

Presentation skills

Travel

Education

Bachelor degree

Job description

Overview

What do you get when you bring together the brightest minds and place them into an exciting, fast-paced environment that fosters intellectual growth and rewards based on impact, not tenure?

You get one of the fastest growing Software-as-a-Service companies in the United States. iCIMS is an Inc. 500 & Deloitte Fast 500 ASP Software Firm focused on solving corporate business issues through the implementation of easy-to-use, web-based software solutions. Our core product, iRecruiter, automates the recruiting operations of over 400 worldwide companies, including adidas, Continental Airlines, XM Satellite Radio, New Balance, Tommy Hilfiger, FedEx, and more.

iCIMS has brought together the best-of-the-best, including graduates from Cornell, Brown, Columbia, Harvard, Princeton, and more. We encourage a relaxed but professional atmosphere that allows every employee, no matter what level, to work directly with today's leading organizations and make a noticeable impact on their bottom lines.

Responsibilities

As a member of the Account Services Department, the Manager will work closely with the iCIMS customers to ensure all their needs and expectations are met.

• Strong knowledge of ASP systems and ability to quickly learn and master the iRecruiter system to effectively communicate to customers the best and most efficient methods of utilizing iCIMS products.
• Outstanding interpersonal skills and ability to effectively manage multiple accounts.
• Ability to identify a customer's needs and when new opportunities exist to add additional products and services.
• Participation in sales presentations through conference calls and seminars, on-site customer meetings, and client surveys.
• Work with the iCIMS Marketing team to develop client references, case studies, and testimonials.
• Proactively contact assigned clients and work towards 100% renewal rate.
• Work escalated customer issues.
• Some travel required.

Qualifications

• Bachelor degree with strong academic track record.
• Experience with all Microsoft Windows operating systems.
• Hands‑on user for Microsoft Internet Explorer and related web‑based technologies.
• Must have strong interpersonal, verbal and written communication and presentation skills.
• Ability to work with minimal supervision or formal structure.
• Previous experience with client relations and experience in HR systems and/or software project management are significant plus.