Customer Service Specialist (Test)

Fremont Bank; El Paso (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

Fremont Bank is seeking a dedicated Customer Service Representative in El Paso, Texas. This role involves working closely with iCIMS customers to meet their needs and expectations.

Candidates should have a Bachelor's degree, experience in HR systems, and strong interpersonal skills. Responsibilities include managing accounts, troubleshooting client issues, and identifying new service opportunities.

Qualifications

• Bachelor's degree with a strong academic track record.
• Experience with all Microsoft Windows operating systems.
• Hands‑on user of related web-based technologies.
• Ability to work with minimal supervision.

Responsibilities

• Manage multiple accounts with outstanding interpersonal skills.
• Troubleshoot client issues with the iCIMS Support Team.
• Effectively communicate best practices for iCIMS products.
• Identify new opportunities to add more products and services.

Skills

Interpersonal skills

Verbal communication

Written communication

Presentation skills

Education

Bachelor's degree

Tools

Microsoft Windows operating systems

iRecruiter system

Job description

As a member of the Customer Service Department, you will work closely with iCIMS customers to ensure all their needs and expectations are met.

Responsibilities

• Strong knowledge of ASP systems and the ability to quickly learn and master the iRecruiter system to effectively communicate to customers the best and most efficient methods of utilizing iCIMS products.
• Possess outstanding interpersonal skills and the ability to effectively manage multiple accounts.
• Identify customers' needs and identify new opportunities to add additional products and services.
• Work with the iCIMS Support Team to troubleshoot client issues, cases, and inquiries.
• Handle escalated customer issues.

Qualifications

• Bachelor's degree with a strong academic track record.
• Experience with all Microsoft Windows operating systems.
• Hands‑on user of related web-based technologies.
• Strong interpersonal, verbal and written communication and presentation skills.
• Ability to work with minimal supervision or formal structure.
• Previous experience with customer facing roles specializing in HR systems and/or software.