Senior Software Engineer - notcustomer TEST

UNAVAILABLE; New Jersey; On-site; USD 90,000 - 130,000; Full time

Job summary

iCIMS is a fast‑growing SaaS company delivering web‑based software solutions such as iRecruiter to hundreds of organizations worldwide. The Account Services Manager role focuses on ensuring customer success, renewing accounts, and expanding product usage through proactive client engagement.

The ideal candidate will combine strong communication, presentation, and relationship skills with the ability to manage multiple accounts, learn new systems quickly, and operate with minimal supervision.

Qualifications

• Bachelor degree with strong academic track record.
• Experience with all Microsoft Windows operating systems.
• Hands‑on user for Microsoft Internet Explorer and related web-based technologies.
• Strong interpersonal, verbal and written communication and presentation skills.
• Ability to work with minimal supervision or formal structure.
• Experience in client relations and HR systems and/or software project management is a plus.

Responsibilities

• Knowledge of ASP systems and ability to learn iRecruiter quickly to advise customers on best methods of using iCIMS products.
• Manage multiple accounts with excellent organizational skills.
• Identify customer needs and opportunities to upsell additional products and services.
• Attend sales presentations via conference calls, seminars, on-site meetings, and client surveys.
• Collaborate with Marketing to develop client references, case studies and testimonials.
• Proactively contact assigned clients to drive renewal and retention.
• Handle escalated customer issues to resolution.
• Some travel may be required.

Skills

Interpersonal skills

Verbal and written communication

Presentation skills

Client relations

Self‑management

Opportunity identification

Education

Bachelor degree

Tools

Microsoft Windows operating systems

Microsoft Internet Explorer

Job description

Overview

What do you get when you bring together the brightest minds and place them into an exciting, fast-paced environment that fosters intellectual growth and rewards based on impact, not tenure?

You get one of the fastest growing Software-as-a-Service companies in the United States. iCIMS is an Inc. 500 & Deloitte Fast 500 ASP Software Firm focused on solving corporate business issues through the implementation of easy-to-use, web-based software solutions. Our core product, iRecruiter, automates the recruiting operations of over 400 worldwide companies, including adidas, Continental Airlines, XM Satellite Radio, New Balance, Tommy Hilfiger, FedEx, and more.

iCIMS has brought together the best-of-the-best, including graduates from Cornell, Brown, Columbia, Harvard, Princeton, and more. We encourage a relaxed but professional atmosphere that allows every employee, no matter what level, to work directly with today's leading organizations and make a noticeable impact on their bottom line.

• Design and manage AWS-based infrastructure, ensuring high availability, fault tolerance, and scalability.
• Configure and maintain load balancing solutions (e.g., AWS Elastic Load Balancing, ALB/NLB) for web applications.
• Implement Auto Scaling strategies and multi-AZ deployments to ensure system resilience.
• Maintain and monitor databases (RDS, Aurora, DynamoDB), including backup, replication, failover, and tuning for performance.
• Build and optimize CI/CD pipelines to automate infrastructure provisioning and deployment.
• Implement and enforce infrastructure as code using tools like Terraform or AWS CloudFormation.
• Monitor system performance and proactively respond to incidents and alerts using CloudWatch, X-Ray, or third‑party tools (e.g., Datadog, New Relic).
• Manage DNS routing, SSL/TLS certificates, and secure networking (VPCs, subnets, security groups).
• Collaborate with developers, architects, and security teams to align infrastructure with application needs and compliance standards.

Responsibilities

As a member of the Account Services Department, the Manager will work closely with the iCIMS customers to ensure all their needs and expectations are met.

• The Manager should have a strong knowledge of ASP systems and the ability to quickly learn and master the iRecruiter system to effectively communicate to customers the best and most efficient methods of utilizing iCIMS products.
• The Manager should possess outstanding interpersonal skills and the ability to effectively manage multiple accounts.
• The Manager is expected to be able to identify a customer's needs and when new opportunities exist to add additional products and services.
• Participation in sales presentations through conference calls and seminars, on‑site customer meetings, and client surveys.
• Work with the iCIMS Marketing team to develop client references, case studies, and testimonials.
• Proactively contact assigned clients and work towards 100% renewal rate.
• Work escalated customer issues.
• Some travel required.

Qualifications

• Bachelor degree with strong academic track record.
• Experience with all Microsoft Windows operating systems.
• Hands‑on user for Microsoft Internet Explorer and related web-based technologies.
• Must have strong interpersonal, verbal and written communication and presentation skills.
• Ability to work with minimal supervision or formal structure.
• Previous experience with client relations and experience in HR systems and/or software project management are significant plus.