Customer Service Specialist (Temporary)

Doc PersonalBeratung GmbH; South Carolina; Vor Ort; USD 35.000 - 52.000; Vollzeit

Zusammenfassung

Midlands Technical College Harbison Campus is seeking a customer-focused staff member to provide support to students and staff, handling inquiries and payments while registering students for classes.

The role requires excellent communication skills, flexibility to work at multiple campuses (including weekends), and an Associate degree with 2 years of relevant experience or a high school diploma with 3 years of experience. Proficiency with MS Office is preferred.

Qualifikationen

• Requires highest level of customer service, interpersonal, written and verbal communication.
• Able to absorb a large amount of detailed information and apply knowledge quickly.
• Willing and able to work at any campus or location as needed, including weekend events.
• Associate degree with two years of relevant customer service experience; or a high school diploma with three years of relevant customer service experience.

Aufgaben

• Provide superior customer service to internal and external customers via telephone, written, and in-person inquiries.
• Receives inbound calls and makes outbound calls; provides solutions and support.
• Registers students and processes payments.
• Communicates class/program details and requirements to customers efficiently.
• Assists staff with class enrollment management and other duties as needed.

Kenntnisse

Customer service

Interpersonal skills

Written communication

Verbal communication

MS Office

Colleague experience

Ausbildung

Associate degree

High school diploma

Tools

Colleague

MS Office Suite

Jobbeschreibung

Job Responsibilities

Provides superior customer service support to both internal and external customers through telephone, written, and in-person inquiries. Receives inbound calls and makes outbound calls. Provides support to customers and staff, handles inquiries, and provides solutions. Registers students and takes payments. Communicates in an efficient, effective, and professional manner to resolve all customer issues such as student registration and financial arrangements, etc. Communicates class/program details and requirements to customers efficiently and effectively. Utilizes strong customer service skills to assist staff with class enrollment management. Other duties as needed.

Job Responsibilities

Provides superior customer service support to both internal and external customers through telephone, written, and in-person inquiries. Receives inbound calls and makes outbound calls. Provides support to customers and staff, handles inquiries, and provides solutions. Registers students and takes payments. Communicates in an efficient, effective, and professional manner to resolve all customer issues such as student registration and financial arrangements, etc. Communicates class/program details and requirements to customers efficiently and effectively. Utilizes strong customer service skills to assist staff with class enrollment management. Other duties as needed.

This position is located at the Midlands Technical College Harbison Campus.

Minimum And Additional Requirements

• This position requires the highest level of customer service skills, interpersonal, written, and verbal communication skills.
• Must be able to absorb a large amount of detailed information and be able to apply knowledge quickly.
• Must be willing and able to work at any campus or location as needed (including weekend events).
• Associate degree and two (2) years of relevant customer service experience; or a high school diploma and three (3) years of relevant customer service experience.

Preferred Qualifications

• Experience with Colleague
• Proficiency with MS Office Suite (Excel, Word, Outlook, etc.)