Customer Service Specialist (Temporary)

Doc PersonalBeratung GmbH; Irmo (SC); On-site; USD 36,000 - 48,000; Full time

Job summary

Doc PersonalBeratung GmbH seeks a customer service professional to support Midlands Technical College at the Harbison Campus. You will handle inquiries, register students, process payments, and communicate class details with a focus on a positive customer experience.

You will need excellent written and verbal communication, the ability to absorb detailed information quickly, and flexibility to work across campuses, including weekends. Prior office software proficiency is preferred.

Qualifications

• Strong customer service, interpersonal, written and verbal communication skills.
• Ability to absorb large amounts of detailed information and apply knowledge quickly.
• Willing to work at any campus/location, including weekends.
• Associate degree plus 2 years of relevant customer service experience or high school diploma plus 3 years of relevant customer service experience.

Responsibilities

• Provide superior customer service to internal and external customers by phone, written, and in-person inquiries.
• Receive inbound calls and make outbound calls; provide support and resolve inquiries.
• Register students and process payments.
• Communicate class/program details and requirements to customers efficiently.
• Utilize customer service skills to assist staff with class enrollment management.
• Perform other duties as needed.
• This position is located at the Midlands Technical College Harbison Campus.

Skills

Customer service

Communication

Interpersonal skills

Education

Associate degree

High school diploma

Tools

MS Office Suite

Job description

Job Responsibilities

Provides superior customer service support to both internal and external customers through telephone, written, and in-person inquiries. Receives inbound calls and makes outbound calls. Provides support to customers and staff, handles inquiries, and provides solutions. Registers students and takes payments. Communicates in an efficient, effective, and professional manner to resolve all customer issues such as student registration and financial arrangements, etc. Communicates class/program details and requirements to customers efficiently and effectively. Utilizes strong customer service skills to assist staff with class enrollment management. Other duties as needed.

This position is located at the Midlands Technical College Harbison Campus.

Minimum And Additional Requirements

This position requires the highest level of customer service skills, interpersonal, written, and verbal communication skills.

Must be able to absorb a large amount of detailed information and be able to apply knowledge quickly.

Must be willing and able to work at any campus or location as needed (including weekend events).

Associate degree and two (2) years of relevant customer service experience; or a high school diploma and three (3) years of relevant customer service experience.

Preferred Qualifications

Experience with Colleague

Proficiency with MS Office Suite (Excel, Word, Outlook, etc.)

Benefits For State Employees

The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.

Insurance Benefits

Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.

Retirement Benefits

State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.

Workplace Benefits

State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.

Note

The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.