Customer Service Specialist — Second Shift

Vixxo; Hartford (CT); On-site; USD 35,000 - 45,000; Full time

Job summary

Vixxo is seeking a Customer Service Representative for its Service Center in Meriden, Connecticut. The role involves managing customer interactions, service requests, and maintaining excellent communication to achieve service level agreements.

The ideal candidate has a minimum of six months experience in customer service and demonstrates strong problem-solving and interpersonal skills. The job requires knowledge of Microsoft Office products and provides an opportunity to excel in a supportive work environment.

Qualifications

• Minimum of 6 months of experience in customer service or business development.
• Ability to provide exceptional support in a fast-paced environment.
• Strong problem-solving skills and data analysis abilities.
• Excellent interpersonal skills and time management.

Responsibilities

• Manage service requests and maintain communication with customers.
• Cultivate relationships with service contractors to meet customer expectations.
• Provide updates to customers on service status and expectations.
• Conduct customer satisfaction surveys to ensure service quality.

Skills

Customer service experience

Exceptional written and verbal communication

Problem solving skills

Advanced Microsoft Office knowledge

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

Siebel

Job description

Vixxo is seeking a Customer Service Representative for its Service Center in Meriden, Connecticut. The role involves managing customer interactions, service requests, and maintaining excellent communication to achieve service level agreements.

The ideal candidate has a minimum of six months experience in customer service and demonstrates strong problem-solving and interpersonal skills. The job requires knowledge of Microsoft Office products and provides an opportunity to excel in a supportive work environment.