Customer Service Specialist — Scheduling & Support

Mr. Handyman International, LLC; Tigard (OR); On-site; USD 17,047 - 24,280; Full time

Benefits offered by this job

Bonus potential

Paid holidays

401K

Medical/dental benefits

Paid time off

Job summary

A leading home improvement franchise is looking for a Customer Service Representative in Tigard. The ideal candidate will have excellent verbal and written communication skills, a high school diploma, and 3-5 years of customer service experience. Key responsibilities include answering phones, scheduling appointments, and responding to inquiries. This role offers competitive hourly pay, bonus potential, and benefits including paid holidays and 401K. Join our team and help build positive relationships with customers and technicians!

Qualifications

• 3-5 years of experience in customer service preferred.
• Ability to work in a team environment.
• Valid driver's license and acceptable record.

Responsibilities

• Answer phones and schedule appointments.
• Understand customer needs and accurately capture the scope of job.
• Respond to customer inquiries and promptly return calls.
• Coordinate and communicate jobs with service technicians.
• Make appointment confirmation and follow-up calls.

Skills

Excellent verbal and written communication skills

Highly organized and detail oriented

Ability to multi-task and proactive in problem solving

Ability to type 55 wpm

Reliable and punctual

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

A leading home improvement franchise is looking for a Customer Service Representative in Tigard. The ideal candidate will have excellent verbal and written communication skills, a high school diploma, and 3-5 years of customer service experience. Key responsibilities include answering phones, scheduling appointments, and responding to inquiries. This role offers competitive hourly pay, bonus potential, and benefits including paid holidays and 401K. Join our team and help build positive relationships with customers and technicians!