Customer Service Specialist - Sales & Plant Liaison

Emerge; Mount Hope (OH); On-site; USD 23,000 - 32,000; Full time

Job summary

Emerge in Mount Hope, OH is seeking a Customer Service Representative to be the main contact for customers and a liaison between the sales team and plant departments. The role focuses on accurate information handling, problem solving, and teamwork, with daily interactions across departments.

The position offers an 8:00 AM to 5:00 PM schedule, Monday through Friday, and pays $20.00 per hour. Ideal candidates have 1–3 years of customer service experience and strong communication skills.

Qualifications

• 1 to 3 years of customer service experience; door industry preferred.
• Strong attention to detail and problem-solving.
• Excellent verbal and written communication skills.
• PC proficiency with Word and Excel.
• Strong math skills.
• Willingness to learn products and processes as part of a team.

Responsibilities

• Answer, screen, and direct calls; resolve orders, quotes, and requests.
• Respond to inquiries about order tracking, expediting, and availability.
• Perform order entry at the invoicing level and coordinate with supply plants.
• Notify customers of backorders, credits, and order updates.
• Liaise between the sales center and plant departments for information.
• Process paperwork required for daily sales center operations.
• Perform additional duties as assigned.

Skills

Customer service

Communication

Attention to detail

Problem solving

MS Word

Excel

Team player

Tools

MS Word

Excel

Job description

Emerge in Mount Hope, OH is seeking a Customer Service Representative to be the main contact for customers and a liaison between the sales team and plant departments. The role focuses on accurate information handling, problem solving, and teamwork, with daily interactions across departments.

The position offers an 8:00 AM to 5:00 PM schedule, Monday through Friday, and pays $20.00 per hour. Ideal candidates have 1–3 years of customer service experience and strong communication skills.