Customer Service Specialist - Roofing & Exteriors

Guns n' Hoses Roofing & Siding; Flint (MI); Vor Ort; USD 25.000 - 28.000; Vollzeit

Benefits dieser Stelle

Paid time off

Paid holidays

Growth opportunities

Medical, dental, vision, and life 보험

401(k) plan

Zusammenfassung

Guns N Hoses Roofing & Exteriors in Flint, MI is seeking a friendly Customer Service Representative to be the first point of contact for customers. This full-time role focuses on delivering professional service, coordinating appointments, and supporting sales and office operations.

You will handle payments, review contracts, maintain organized files, and help create a positive customer experience while upholding our standards of integrity and reliability.

Qualifikationen

• Friendly, approachable personality with excellent customer service skills.
• Strong verbal and written communication abilities.
• Professional appearance and demeanor.
• Highly organized with strong attention to detail.
• Dependable, self-motivated, able to manage multiple priorities.
• Comfortable in a fast-paced office environment.
• Proactive mindset to jump in wherever needed.
• Experience in customer service, reception, administrative support, or office coordination preferred.
• Integrity, responsibility, and trustworthiness.

Aufgaben

• Schedule and coordinate appointments for our sales team based on assigned territories and routing maps.
• Follow up with leads generated by our overnight call service to ensure timely customer contact.
• Welcome and assist walk-in customers with professionalism and enthusiasm.
• Process customer payments, review contracts, and answer basic questions about our roofing services.
• Create and maintain marketing, production, and customer project folders.
• Ensure customer records, contracts, and project documentation are accurate and up to date.
• Support daily office operations through customer communication, administrative tasks, and coordination between departments.
• Maintain a clean, organized, and professional office environment.
• Identify tasks that need attention and take initiative to complete them without being asked.
• Help create a positive experience for every customer who interacts with our company.

Kenntnisse

Customer service

Verbal communication

Written communication

Organization

Time management

Dependability

Proactive

Integrity

Jobbeschreibung

Guns N Hoses Roofing & Exteriors in Flint, MI is seeking a friendly Customer Service Representative to be the first point of contact for customers. This full-time role focuses on delivering professional service, coordinating appointments, and supporting sales and office operations.

You will handle payments, review contracts, maintain organized files, and help create a positive customer experience while upholding our standards of integrity and reliability.