Customer Service Representative

Guns n' Hoses Roofing & Siding; Flint (MI); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Growth opportunities

Medical, dental, vision, and life 보험

401(k) plan

Job summary

Guns N Hoses Roofing & Exteriors in Flint, MI is seeking a friendly Customer Service Representative to be the first point of contact for customers. This full-time role focuses on delivering professional service, coordinating appointments, and supporting sales and office operations.

You will handle payments, review contracts, maintain organized files, and help create a positive customer experience while upholding our standards of integrity and reliability.

Qualifications

• Friendly, approachable personality with excellent customer service skills.
• Strong verbal and written communication abilities.
• Professional appearance and demeanor.
• Highly organized with strong attention to detail.
• Dependable, self-motivated, able to manage multiple priorities.
• Comfortable in a fast-paced office environment.
• Proactive mindset to jump in wherever needed.
• Experience in customer service, reception, administrative support, or office coordination preferred.
• Integrity, responsibility, and trustworthiness.

Responsibilities

• Schedule and coordinate appointments for our sales team based on assigned territories and routing maps.
• Follow up with leads generated by our overnight call service to ensure timely customer contact.
• Welcome and assist walk-in customers with professionalism and enthusiasm.
• Process customer payments, review contracts, and answer basic questions about our roofing services.
• Create and maintain marketing, production, and customer project folders.
• Ensure customer records, contracts, and project documentation are accurate and up to date.
• Support daily office operations through customer communication, administrative tasks, and coordination between departments.
• Maintain a clean, organized, and professional office environment.
• Identify tasks that need attention and take initiative to complete them without being asked.
• Help create a positive experience for every customer who interacts with our company.

Skills

Customer service

Verbal communication

Written communication

Organization

Time management

Dependability

Proactive

Integrity

Job description

Customer Service Representative

Flint, MI | Full Time | $18.00-20.00

Guns N Hoses Roofing & Exteriors is committed to delivering exceptional roofing and exterior solutions with a focus on quality craftsmanship, safety, and outstanding customer service. We are looking for a motivated Customer Service Representative who takes pride in ensuring every project is completed efficiently, safely, and to the highest standards.

We're looking for a Customer Service Representative who brings the rare combination of warmth, hustle, and professionalism. You'll be one of the first people customers interact with, making you an important part of our team and our reputation. The right person is friendly, organized, dependable, and genuinely enjoys helping others.

What You'll Do

• Schedule and coordinate appointments for our sales team based on assigned territories and routing maps.
• Follow up with leads generated by our overnight call service to ensure timely customer contact.
• Welcome and assist walk-in customers with professionalism and enthusiasm.
• Process customer payments, review contracts, and answer basic questions about our roofing services.
• Create and maintain marketing, production, and customer project folders.
• Ensure customer records, contracts, and project documentation are accurate and up to date.
• Support daily office operations through customer communication, administrative tasks, and coordination between departments.
• Maintain a clean, organized, and professional office environment.
• Identify tasks that need attention and take initiative to complete them without being asked.
• Help create a positive experience for every customer who interacts with our company.

What We're Looking For

• A friendly, approachable personality with excellent customer service skills.
• Strong verbal and written communication abilities
• Professional appearance and demeanor.
• Highly organized with strong attention to detail.
• Dependable, self-motivated, and able to manage multiple priorities.
• Comfortable working in a fast-paced office environment.
• A proactive mindset and willingness to jump in wherever needed.
• Experience in customer service, reception, administrative support, or office coordination is preferred.
• Above all, someone who demonstrates integrity, responsibility, and trustworthiness in everything they do.

Benefits

• Paid time off and paid holidays
• Opportunities for growth and advancement
• Medical, dental, vision, and life insurance available
• 401(k) plan available

If you're someone who enjoys helping people, takes pride in staying organized, and wants to be part of a company that values integrity and professionalism, we'd love to meet you.

Compensation: $18.00-20.00

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.