Bilingual Customer Service Specialist - Remote in Lubbock, TX

Maximus; Lubbock (TX); Hybrid; USD 19,000 - 25,000; Full time

Benefits offered by this job

Training raise

Dev opportunities

Wellness program

Employee discounts

Tuition reimbursement

Recognition platform

EAP wellness

PTO & holidays

401K match

Insurance coverage

Competitive compensation

Job summary

Maximus is hiring a Bilingual Customer Service Specialist (Spanish/English) to support our Health Texas project by delivering customer care and benefit enrollment services via telephone, IVR, and web portals.

This role offers paid training and a $1.00 per hour increase upon training completion. You will work full-time with 8-hour shifts during 8AM–6:30PM CST, Monday–Friday. Onboarding onsite day one, then hybrid/remote from home. Residency in Texas within 70 miles of Lubbock is required.

Responsibilities

• Provide customer care and benefit enrollment services via telephone, IVR, and web portals for Health Texas project.

Job description

Maximus is currently hiring Bilingual Customer Service Specialist (Spanish/English) to join our team! This position is responsible for supporting our Health Texas project by providing customer care and benefit enrollment services via telephone, IVR and web-based portals.

To prepare for this role, Maximus provides paid, comprehensive training that equips you with the highest levels of knowledge and professionalism. We invest in your success from day one! Enjoy a $1/hour pay increase once you have completed training!

This position requires residency in the State of Texas and within a 70-mile radius of Lubbock, TX.

These are Full-time, Hybrid/Remote roles: You will begin onsite for your first day, then you will be able to continue remotely from home.

Schedule Details

• Our call center is open from 8AM - 6:30PM CST, Monday - Friday
• 8 hour shifts are scheduled within the hours of operation

Why Maximus?

• Training Completion Pay Increase - Successfully complete our paid training program and receive a $1.00 per hour increase to your base pay.
• Professional Development Opportunities- Participate in training programs, workshops, and conferences.
• Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
• Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
• Tuition Reimbursement - Invest in your ongoing education and development.
• Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
• Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
• Paid Time Off Package - Enjoy PTO, Holidays, and sick leave, along with Short- and Long-Term Disability coverage.
• Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
• Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
• Competitive Compensation - Bonus opportunities based on performance