Bilingual Customer Service Representative - Client Support

Maximus; Athens (TX); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Quarterly bonuses

Medical/Dental/Vision insurance

401K Retirement plan with companymatch

Paid Time Off

Employee Assistance Program (EAP)

Tuition reimbursement

Job summary

Maximus is hiring bilingual Customer Service Representatives to support the Health Texas project. You will handle customer care and benefit-enrollment tasks through phone, IVR, and web portals, with paid training to ensure high proficiency.

This full-time hybrid role requires initial on-site training for one week, followed by potential work-from-home options. Shifts align with CST hours, leveraging 8-hour schedules within 8:00–18:30 time frame.

Qualifications

• Bilingual ability in Spanish and English required for effective customer care.
• Experience or ability to handle customer inquiries via multiple channels.

Responsibilities

• Provide customer care and benefit-enrollment support via telephone, IVR, and web portals.
• Assist Health Texas project with accurate information and friendly service.
• Maintain professionalism and product knowledge through provided training.

Skills

Bilingual (Spanish/English)

Customer service

Telephone support

Job description

Job Overview

Maximus is currently hiring Bilingual Customer Service Representatives to join our team! In this role, you’ll support our Health Texas project by providing customer care and benefit‑enrollment services via telephone, IVR, and web-based portals. To ensure your success, Maximus offers paid, comprehensive training that equips our CSRs with the highest levels of knowledge and professionalism.

Bilingual candidates must be fluent in Spanish and English.

Please note: This is a full‑time, hybrid position. Our call center is open from 8AM - 6:30PM CST, Monday - Friday 8‑hour shifts are scheduled within the hours of operation.

You will begin on‑site for the first week of training, after which you will have the option to work from home. At times, you may be asked to report to our Athens, TX location based on business needs.

Start Dates

• August 17, 2026
• September 8, 2026
• October 5, 2026

Why Join Maximus

• Competitive Compensation - Quarterly bonuses based on performance included!
• Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
• Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
• Paid Time Off Package - Enjoy PTO and Holidays.
• Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
• Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
• Tuition Reimbursement - Invest in your ongoing education and development.
• Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
• Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
• Professional Development Opportunities - Participate in training programs, workshops, and conferences.