Customer Service Specialist

Maximus; San Antonio (TX); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Training Completion Pay Increase

Professional Development Opportunities

Wellness Program and Resources

Employee Perks and Discounts

Tuition Reimbursement

Recognition Platform

Holistic Wellness Support

PTO Holidays Sick Leave

401K Retirement Savings with Company 2

Comprehensive Insurance Coverage

Job summary

Maximus is hiring a Customer Service Specialist to support the Health Texas project, handling customer care and enrollment services via telephone, IVR, and web portals. The role includes paid training and a $1/hour pay increase after training, with hybrid work options after an on-site start.

Occasional on-site reporting may be required in San Antonio, TX due to business needs. This position emphasizes professional development, wellness resources, PTO and holidays, and a comprehensive benefits

Responsibilities

• Provide customer care and benefit enrollment via telephone, IVR and web portals.
• Assist Health Texas project participants with enrollment and benefits questions.

Job description

Maximus is currently hiring Customer Service Specialist to join our team!

This position is responsible for supporting our Health Texas project by providing customer care and benefit enrollment services via telephone, IVR and web-based portals.

To prepare for this role, Maximus provides paid, comprehensive training that equips our CSRs with the highest levels of knowledge and professionalism. We invest in your success from day one! Enjoy a $1/hour pay increase once you have completed training.

Please note, these are full-time, hybrid roles- you will begin training on site for the first week and then have the option to work from home. There may be times you will be asked to report to our location in San Antonio, TX due to business needs.

Why Join Maximus?

• Training Completion Pay Increase - Successfully complete our paid training program and receive a $1.00 per hour increase to your base pay.
• Professional Development Opportunities- Participate in training programs, workshops, and conferences.
• Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
• Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
• Tuition Reimbursement - Invest in your ongoing education and development.
• Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
• Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
• Paid Time Off Package - Enjoy PTO, Holidays, and sick leave, along with Short- and Long-Term Disability coverage.
• Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
• Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
• Competitive Compensation - Quarterly bonuses based on performance