Bilingual Customer Service Specialist - Remote in Austin

Maximus; Austin (TX); Hybrid; USD 20,664,000 - 27,552,000; Full time

Benefits offered by this job

Hybrid work options

Fully remote options

Tuition reimbursement

Wellness program

Job summary

Maximus is hiring a bilingual Customer Service Specialist to support our Health Texas project. You will handle customer care and benefit enrollment via phone, IVR, and web portals. Training is paid and includes a $1/hour pay increase after successful completion.

Residency in Texas within 70 miles of Austin is required. We offer full-time roles with hybrid or fully remote options, and schedules during 8:00 AM–6:30 PM CST, Monday–Friday.

Qualifications

• Fluent in both Spanish and English.
• Prior call center or customer service experience preferred.
• willingness to learn and adapt to training program.

Responsibilities

• Support Health Texas project via telephone, IVR, and web portals.
• Provide customer care and benefit enrollment services.

Skills

Bilingual Spanish-English

Job description

Maximus is currently hiring Bilingual Customer Service Specialist to join our team! This position is responsible for supporting our Health Texas project by providing customer care and benefit enrollment services via telephone, IVR and web-based portals.

To prepare for this role, Maximus provides paid, comprehensive training that equips our CSRs with the highest levels of knowledge and professionalism. We invest in your success from day one! Enjoy a $1/hour pay increase once you have completed training.

Bilingual candidates must be fluent in both Spanish and English. Please note, these are Full-time, regular employment opportunities and we offer Hybrid and Fully Remote working arrangements.

This position requires residency in the State of Texas and within a 70-mile radius of the Austin Metro area.

Schedule Details

• Our call center is open from 8AM - 6:30PM CST, Monday - Friday
• 8 hour shifts are scheduled within the hours of operation

Why Maximus?

• Training Completion Pay Increase - Successfully complete our paid training program and receive a $1.00 per hour increase to your base pay.
• Professional Development Opportunities- Participate in training programs, workshops, and conferences.
• Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
• Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
• Tuition Reimbursement - Invest in your ongoing education and development.
• Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
• Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
• Paid Time Off Package - Enjoy PTO, Holidays, and sick leave, along with Short- and Long-Term Disability coverage.
• Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
• Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
• Competitive Compensation - Quarterly bonuses based on performance