Customer Service Representative

CSS; Lewisville (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

CSS is seeking a Customer Service Representative in the United States to respond to customer inquiries via phone, email, and walk-ins, resolving routine and some complex issues. You will analyze service needs and coordinate with other departments to follow up as needed.

Responsibilities include handling questions and complaints, processing payments for cash accounts, and providing back‑up support to the sales counter. Strong communication and detail orientation are essential.

Qualifications

• High School Degree or Equivalent required
• Associate’s Degree (U.S.)/College Diploma (Canada) preferred
• 2‑4 years of relevant experience
• Solid interpersonal skills that allow one to work effectively in a diverse working environment
• Able to effectively communicate both verbally and in writing
• Able to work well under pressure
• Strong attention to detail
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Computer literate, including effective working skills of MS Word, Excel, and e‑mail

Responsibilities

• Respond to customer inquiries by telephone, e‑mail and/or walk‑ins to provide inquiry or problem resolution.
• Resolve mostly routine and some non‑routine, more complex problems and communicate solution or requested information to the customer.
• Analyze a customer's service needs and refer to other service or technical departments for follow up as needed.
• Back‑up support to sales counter with walk‑in and telephone inquiries.

Skills

Interpersonal skills

Written and verbal communication

Customer service

Pressure handling

Education

High School diploma

Associate degree/College Diploma

Tools

MS Word

Excel

Email

Job description

As a Customer Service Representative, you will respond to customer inquiries by telephone, e‑mail and/or walk‑ins to provide inquiry or problem resolution. You will resolve mostly routine and some non‑routine, more complex problems and communicate solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.

Responsibilities

• Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
• Process payments for cash account customers.
• Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
• Back‑up support to sales counter with walk‑in and telephone inquiries.

Qualifications

• High School Degree or Equivalent required
• Associate’s Degree (U.S.)/College Diploma (Canada) preferred
• 2‑4 years of relevant experience
• Solid interpersonal skills that allow one to work effectively in a diverse working environment
• Able to effectively communicate both verbally and in writing
• Able to work well under pressure
• Strong attention to detail
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Computer literate, including effective working skills of MS Word, Excel, and e‑mail