Customer Experience Admin Specialist (Evenings & Weekends)

NFM; The Colony (TX); Presencial; USD 25.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Same day pay

Competitive pay increases up to 7%

Inclusive culture

Health, dental, vision, life insurance

Paid holidays and PTO

Staff discount on merchandise

Career development opportunities

Volunteer opportunities

Tuition reimbursement

401(k) with company match

Descripción de la vacante

Nebraska Furniture Mart (NFM) is hiring for a friendly, computer-savvy customer service representative to assist customers with their NFM pick-up orders. You’ll be the last contact before the customer leaves, ensuring accuracy and a positive experience.

Role requires data entry, MS Office proficiency, and flexibility to work night, weekend, or early shifts as needed. Strong interpersonal skills help us deliver a lifestyle customers love.

Formación

• High school diploma or GED preferred.
• 3-6 months customer contact/clerical or office related experience preferred.
• Ability to enter data quickly and accurately.
• Computer skills and ability to use MS Office (Outlook, Word, Excel).
• Ability to work night, weekend and/or early morning hours based on business needs.
• Pre-employment screening includes, but isn't limited to, criminal background check.

Responsabilidades

• Greet: Ensure all customers are greeted promptly as they arrive
• Direct: Collect accurate information and direct customers for order loading
• Confirm: Check that the sales orders are finalized and filed accurately
• Support: Work past-due reports, track and document order changes
• Serve: Resolve customer problems face-to-face

Conocimientos

Positive attitude

Data entry

MS Office

Customer service

Night/weekend hours

Background check

Educación

High school diploma or GED

Herramientas

MS Office

Descripción del empleo

Nebraska Furniture Mart (NFM) is hiring for a friendly, computer-savvy customer service representative to assist customers with their NFM pick-up orders. You’ll be the last contact before the customer leaves, ensuring accuracy and a positive experience.

Role requires data entry, MS Office proficiency, and flexibility to work night, weekend, or early shifts as needed. Strong interpersonal skills help us deliver a lifestyle customers love.