Customer Service Specialist - Proactive Support & Cross-Sell

Doswell Operating Group; Richmond (VA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

401(k) plan with company match

Medical insurance with multiple choices

Tuition reimbursement

Paid vacation and PTO

Job summary

Doswell Operating Group in Richmond, VA is seeking a full-time customer service representative. The ideal candidate will possess a high school diploma and excellent communication skills. Responsibilities include assisting customers with inquiries and promoting services while maintaining a positive attitude.

The role offers a welcoming work environment, competitive benefits such as a 401(k) plan with company match, medical, dental, and vision insurance, as well as opportunities for career advancement and tuition reimbursement.

Qualifications

• Must be at least 18 years old with an upbeat personality and a warm demeanor.
• Deep understanding of the products and services they are supporting.
• Positive, friendly, team-oriented attitude.

Responsibilities

• Foster a customer-centric mindset by prioritizing customer satisfaction.
• Seek feedback from customers to drive continuous improvement.
• Assist customers with inquiries and resolve concerns professionally.
• Schedule service calls and coordinate technical support appointments.

Skills

Excellent verbal and written communication skills

Empathy towards customers

Adaptable and flexible

Cross-selling skills

Strong problem-solving skills

Efficient time management

Education

High school diploma or equivalent

Job description

Doswell Operating Group in Richmond, VA is seeking a full-time customer service representative. The ideal candidate will possess a high school diploma and excellent communication skills. Responsibilities include assisting customers with inquiries and promoting services while maintaining a positive attitude.

The role offers a welcoming work environment, competitive benefits such as a 401(k) plan with company match, medical, dental, and vision insurance, as well as opportunities for career advancement and tuition reimbursement.