Customer Service Specialist: Order & Email Expert

TransPak Inc.; Newark (CA); On-site; USD 48,000 - 54,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Life Insurance

Paid Time Off

Paid Sick Leave

Holiday Pay

Job summary

TransPak Inc. in Newark, CA is seeking a Customer Service Representative (Level I) at $24.00 per hour. Benefits include Medical, Dental, Vision, 401k, Life Insurance, PTO, Paid Sick Leave, and Holiday Pay.

Location: 38503 Cherry St Ste I, Newark, CA 94560-4717. You will leverage product knowledge to support internal and external customers, communicating with teammates and other TransPak teams. The role requires timely handling of orders, collaboration with planners and sales, and proactive

Qualifications

• High School Graduate or GED.
• 1-2 years’ experience as a Customer Service Representative.
• Customer/Client focused.
• Problem solver and analysis.
• Time management.

Responsibilities

• Provide timely and accurate information to incoming customer order status and product knowledge requests.
• Provide timely feedback to the company regarding service failures or customer concerns.
• Process customer orders/changes/returns according to established department policies and procedures.
• Work closely with Planner for scheduling of orders.
• Work closely with the credit department to resolve disputed credit items.
• Partners with the sales team to meet and exceed customer’s service expectations.

Skills

Customer service

Communication

Time management

Problem solving

Education

High School Graduate or GED

Tools

Sage X3

ERP systems

Job description

TransPak Inc. in Newark, CA is seeking a Customer Service Representative (Level I) at $24.00 per hour. Benefits include Medical, Dental, Vision, 401k, Life Insurance, PTO, Paid Sick Leave, and Holiday Pay.

Location: 38503 Cherry St Ste I, Newark, CA 94560-4717. You will leverage product knowledge to support internal and external customers, communicating with teammates and other TransPak teams. The role requires timely handling of orders, collaboration with planners and sales, and proactive