Customer Service Representative

TransPak; Anaheim (CA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Life Insurance

Paid Time Off

Paid Sick Leave

Holiday Pay

Job summary

TransPak, a global packaging manufacturer in Anaheim, seeks a Customer Service Representative (Level I) to provide frontline support in a fast-paced environment. You will handle order status inquiries, process orders, and collaborate with sales and manufacturing teams to ensure timely delivery.

This role focuses on accuracy, communication, and proactive problem solving. The ideal candidate has strong time management, a customer-focused mindset, and the ability to multi-task across emails, calls,

Qualifications

• High School Graduate or GED
• 1-2 years’ experience as a Customer Service Representative
• Customer/Client focused
• Problem solver and analysis
• Experienced with time management
• High level of motivation and strong work ethic
• Multi-tasker
• Computer Skills
• Communication Skills
• Auto repair, collision repair or manufacturing back office experience a plus!

Responsibilities

• Provide timely and accurate information to incoming customer order status and product knowledge requests
• Provide timely feedback to the company regarding service failures or customer concerns
• Process customer orders/changes/returns according to established department policies and procedures
• Work directly with customers, sales and manufacturing teams
• Work closely with Planner for scheduling of orders
• Work closely with the credit department to resolve disputed credit items
• Partners with the sales team to meet and exceed customer’s service expectations
• Reliable, responsible, critical thinker, self starter, problem solver are a must.
• Manage and maintain all emails that come into the Customer Service group email, including: Responding to emails within 15 minutes, even if it doesn’t pertain to your assigned Sales representative
• Then, taking appropriate action on the email which may include assisting the customer, forwarding to the appropriate contact, performing a status request or placing an order
• Enter new orders, release blanket orders and manage reschedules
• Receive purchase order, enter order into the system, e-mail order to Sales Representative for approval, process work order, and send confirmation email, either pass to the shop for processing or 2 week out drawer
• Manage Back orders and past dues daily
• Manage 2-week out drawer
• Confirm next day scheduled orders, daily
• Closing the Red Tag billing process by pricing the labor, attaching the Purchase Order
• Answer all incoming calls in a courteous and professional manner and follow-through with the appropriate action by answering calls to the Customer Service Department main line and your direct extension
• Provide customers with status updates and ETA’s
• Maintain Voicemail box and keep current respond to customer’s messages
• Provide a variety of required candidate attributes such as time management, communication and problem solving to support a fast-paced manufacturing environment
• Maintain accuracy and attention to detail in data entry and order processing
• Assist with special projects and workflow improvements when needed

Job description

Who We Are

Originally founded in Silicon Valley in 1952, we are humbled by the long-term relationships with our customers, earned through the packaging solutions we offer, including design, engineering, testing, manufacturing, and fulfillment of custom and stock packaging.

Your Role

Customer Service Representative (Level I)

Shift and Hours: Monday-Thursday: 7:00am-3:30pm, Friday: 6:00am-2:30pm

Compensation: $23.00 - $25.00 per hour

Benefits

• Medical
• Dental
• Vision
• 401k
• Life Insurance
• Paid Time Off
• Paid Sick Leave
• Holiday Pay

Global packaging manufacturer in Anaheim is looking for a Customer Service person in a fast paced manufacturing environment. Using your in-depth knowledge of TransPak company products and programs that you’ll gain over time through a supportive manager and team; you’ll provide effective customer service for all internal and external customers. As someone who is naturally friendly and professional, you’ll prioritize well, work independently and communicate often with team members within the Customer Service Department and other TransPak teams.

Essential Function

What You’ll Be Doing

• Provide timely and accurate information to incoming customer order status and product knowledge requests
• Provide timely feedback to the company regarding service failures or customer concerns
• Process customer orders/changes/returns according to established department policies and procedures
• Work directly with customers, sales and manufacturing teams
• Work closely with Planner for scheduling of orders
• Work closely with the credit department to resolve disputed credit items
• Partners with the sales team to meet and exceed customer’s service expectations
• Reliable, responsible, critical thinker, self starter, problem solver are a must.

Email Communication Support

• Manage and maintain all emails that come into the Customer Service group email, including:
  • Responding to emails within 15 minutes, even if it doesn’t pertain to your assigned Sales representative
  • Then, taking appropriate action on the email which may include assisting the customer, forwarding to the appropriate contact, performing a status request or placing an order

Order Support

• Enter new orders, release blanket orders and manage reschedules
• Receive purchase order, enter order into the system, e-mail order to Sales Representative for approval, process work order, and send confirmation email, either pass to the shop for processing or 2 week out drawer
• Manage Back orders and past dues daily
• Manage 2-week out drawer
• Confirm next day scheduled orders, daily
• Closing the Red Tag billing process by pricing the labor, attaching the Purchase Order

Handling Phone Calls

• Answer all incoming calls in a courteous and professional manner and follow-through with the appropriate action by answering calls to the Customer Service Department main line and your direct extension
• Provide customers with status updates and ETA’s
• Maintain Voicemail box and keep current respond to customer’s messages

What We’d Like To See From You

Highly Desired

• High School Graduate or GED
• 1-2 years’ experience as a Customer Service Representative
• Customer/Client focused
• Problem solver and analysis
• Experienced with time management
• High level of motivation and strong work ethic
• Multi-tasker
• Computer Skills
• Communication Skills
• Auto repair, collision repair or manufacturing back office experience a plus!

Preferred And Helpful

• Program Management experience
• Sage X3 experience or other ERP systems
• Excellent communication
• Effective interpersonal skills

At TransPak, we are building a diverse, inclusive and authentic workplace.