Customer Service Representative

TransPak Inc.; Anaheim, Northern (CA, KY); Hybrid; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Life Insurance

Paid Time Off

Paid Sick Leave

Holiday Pay

Job summary

TransPak Inc. in Anaheim, CA is seeking a Customer Service Representative (Level I) to join a fast-paced manufacturing team. You will provide timely information on orders, collaborate with sales and production, and ensure accurate processing of orders, changes, and returns.

The role requires a friendly, professional demeanor and proactive communication with internal and external customers. The position offers a schedule Monday–Thursday 7:00am–3:30pm and Friday 6:00am–2:30pm, with compensation

Qualifications

• High School Diploma or GED required.
• 1–2 years experience as a Customer Service Representative preferred.
• Customer-focused with strong problem solving and time management.
• Excellent communication and multitasking abilities.
• Experience with manufacturing back office is a plus.

Responsibilities

• Provide timely and accurate information on order status and product knowledge requests.
• Provide feedback to the company regarding service failures or customer concerns.
• Process orders/changes/returns per department policies.
• Coordinate with customers, sales, and manufacturing teams.
• Work with planners on order scheduling and with credit on disputed items.
• Partner with sales to meet and exceed customer service expectations.

Skills

Customer Service

Communication Skills

Time Management

Multitasking

Problem Solving

Team Collaboration

Education

High School Diploma or GED

Tools

Sage X3

ERP systems

Job description

Posted Friday, September 4, 2026 at 10:00 AM

Who We Are

Originally founded in Silicon Valley in 1952, w e are humbled by the long-term relationships with our customers, earned through the packaging solutions we offer, including design, engineering, testing, manufacturing, and fulfillment of custom and stock packaging

Your Role

Customer Service Representative (Level I )

Shift and Hours : Monday-Thursday: 7:00am-3:30pm, Friday: 6:00am-2:30pm

Compensation : $23.00 - $25.00 per hour

Benefits : Medical, Dental, Vision, 401k, Life Insurance, Paid Time Off, Paid Sick Leave, and Holiday Pay

Global packaging manufacturer in Anaheim is looking for a Customer Service person in a fast paced manufacturing environment. Using your in-depth knowledge of TransPak company products and programs that you’ll gain over time through a supportive manager and team; you’ll provide effective customer service for all internal and external customers. As someone who is naturally friendly and professional, you’ll prioritize well, work independently and communicate often with team members within the Customer Service Department and other TransPak teams

What You’ll Be Doing

• Provide timely and accurate information to incoming customer order status and product knowledge requests
• Provide timely feedback to the company regarding service failures or customer concerns
• Process customer orders/changes/returns according to established department policies and procedures
• Work directly with customers, sales and manufacturing teams
• Work closely with Planner for scheduling of orders
• Work closely with the credit department to resolve disputed credit items
• Partners with the sales team to meet and exceed customer’s service expectations
• Reliable, responsible, critical thinker, self starter, problem solver are a must.

Email Communication Support

• Manage and maintain all emails that come into the Customer Service group email, including:
  • Responding to emails within 15 minutes, even if it doesn’t pertain to your assigned Sales representative
  • Then, taking appropriate action on the email which may include assisting the customer, forwarding to the appropriate contact, performing a status request or placing an order

Order Support

• Enter new orders, release blanket orders and manage reschedules
• Receive purchase order, enter order into the system, e-mail order to Sales Representative for approval, process work order, and send confirmation email, either pass to the shop for processing or 2 week out drawer
• Manage Back orders and past dues daily
• Manage 2-week out drawer
• Confirm next day scheduled orders, daily
• Closing the Red Tag billing process by pricing the labor, attaching the Purchase Order
• Answer all incoming calls in a courteous and professional manner and follow-through with the appropriate action by answering calls to the Customer Service Department main line and your direct extension
• Provide customers with status updates and ETA’s
• Maintain Voicemail box and keep current respond to customer’s messages

What We’d Like to See from You

Highly Desired

• High School Graduate or GED
• 1-2 years’ experience as a Customer Service Representative
• Customer/Client focused
• Problem solver and analysis
• Experienced with time management
• High level of motivation and strong work ethic
• Multi-tasker
• Computer Skills
• Communication Skills
• Auto repair, collision repair or manufacturing back office experience a plus!

Preferred and Helpful

• Sage X3 experience or other ERP systems
• Effective interpersonal skills

Interested but Concerned You’re Not Qualified?

Don’t meet every single requirement? At TransPak, we are building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this, or other, openings