Customer Service Specialist - Order Care & Solutions

Greydon; Springettsbury Township (York County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical and dental insurance

Life insurance

Paid time off

Retirement savings plan with company 4

Employee assistance program

Job summary

Greydon, a ProMach brand, is seeking a Customer Service Representative to join the ID Technology team in York, PA. You will manage customer inquiries, process orders, and maintain records with strong attention to detail and communication.

The role emphasizes collaboration with internal teams to ensure accurate, timely service and a positive attitude in a supportive environment with comprehensive benefits.

Qualifications

• High School Diploma or GED.
• Two-year degree or relevant certification preferred.
• 1 year or more experience in sales and/or customer service.
• Ability to understand customers’ needs & relate to production processes.
• Strong written and verbal communication and human relations skills.
• Demonstrated excellence in organization and time management skills.
• Must be computer literate.
• Must maintain a positive attitude.

Responsibilities

• Process, track and expedite customer orders, verifying for accuracy.
• Address shipment and delivery inquiries.
• Follow up as appropriate with internal support teams and customer.
• Maintain excellent records.
• Partner with others throughout the company to ensure successful processes.
• Coordinate special project tasks.
• Utilize company tools for order follow up and communication with customers.

Skills

Customer service

Communication

Time management

Organization

Computer literacy

Education

High School Diploma or GED

Two-year degree or relevant certification

Tools

CRM software

Job description

Greydon, a ProMach brand, is seeking a Customer Service Representative to join the ID Technology team in York, PA. You will manage customer inquiries, process orders, and maintain records with strong attention to detail and communication.

The role emphasizes collaboration with internal teams to ensure accurate, timely service and a positive attitude in a supportive environment with comprehensive benefits.