Customer Service Rep

Greydon; Springettsbury Township (York County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical and dental insurance

Life insurance

Paid time off

Retirement savings plan with company 4

Employee assistance program

Job summary

Greydon, a ProMach brand, is seeking a Customer Service Representative to join the ID Technology team in York, PA. You will manage customer inquiries, process orders, and maintain records with strong attention to detail and communication.

The role emphasizes collaboration with internal teams to ensure accurate, timely service and a positive attitude in a supportive environment with comprehensive benefits.

Qualifications

• High School Diploma or GED.
• Two-year degree or relevant certification preferred.
• 1 year or more experience in sales and/or customer service.
• Ability to understand customers’ needs & relate to production processes.
• Strong written and verbal communication and human relations skills.
• Demonstrated excellence in organization and time management skills.
• Must be computer literate.
• Must maintain a positive attitude.

Responsibilities

• Process, track and expedite customer orders, verifying for accuracy.
• Address shipment and delivery inquiries.
• Follow up as appropriate with internal support teams and customer.
• Maintain excellent records.
• Partner with others throughout the company to ensure successful processes.
• Coordinate special project tasks.
• Utilize company tools for order follow up and communication with customers.

Skills

Customer service

Communication

Time management

Organization

Computer literacy

Education

High School Diploma or GED

Two-year degree or relevant certification

Tools

CRM software

Job description

Join ProMach and shine. Whether you're creative, strategic, persuasive, or mechanically inclined, there’s a place for you here. Be a problem-solver, a closer, a futurist – whatever drives you.

At ProMach, you'll be challenged and rewarded as you help improve packaging performance and shape the future of automation. We’ll be proud to have you on the journey.

About the Role

Join the ID Technology team in York, PA. The Customer Service Representative for our Greydon brand contributes to the success of the company by establishing and maintaining good client relations. This position receives and processes customer inquiries, orders, and concerns to completion. Incumbents must blend excellent communication skills with strong attention to detail and organization to achieve success.

Key Responsibilities

• Process, track and expedite customer orders, verifying for accuracy
• Address shipment and delivery inquiries
• Follow up as appropriate with internal support teams and customer
• Maintain excellent records
• Partner with others throughout the company to ensure successful processes
• Coordinate special project tasks
• Utilize company tools for order follow up and communication with customers

Qualifications

• High School Diploma or GED
• Two-year degree or relevant certification preferred
• 1 year or more experience in sales and/or customer service
• Ability to understand customers’ needs & relate to production processes
• Strong written and verbal communication and human relations skills
• Demonstrated excellence in organization and time management skills
• Must be computer literate
• Must maintain a positive attitude

Benefits and Opportunities

We offer an open, communicative environment that fosters individual initiative. In addition to growth opportunities, as a ProMach employee you receive more than just a paycheck. Total compensation includes salary, comprehensive medical/dental programs, life insurance, a generous paid time off program, and a retirement savings plan with a company match. Because we understand the importance of feeling protected, there is no waiting period for benefits – you are eligible on your first day of employment.

Equal Opportunity Employer

ProMach is an Equal Opportunity Employer. ProMach uses E-Verify to verify employment eligibility of all new hires to work in the United States. ProMach is a drug‑free workplace. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.