Customer Service & Order Fulfillment Specialist

Pro Mach, Inc.; Springettsbury Township (York County); Hybrid; USD 36,000 - 48,000; Full time

Job summary

ProMach, Inc. is seeking a Customer Service Representative for our Greydon brand in York, PA. This full-time role on-site supports receiving and processing customer inquiries, orders and concerns with strong communication and organizational skills.

The position emphasizes timely order processing, collaboration with internal teams, and maintaining accurate records to ensure smooth delivery and customer satisfaction.

Qualifications

• High school diploma or GED required.
• Two-year degree or relevant certification preferred.
• One year or more experience in sales and/or customer service.
• Strong written and verbal communication and human relations skills.
• Must be computer literate.

Responsibilities

• Process, track and expedite customer orders, verifying for accuracy.
• Address shipment and delivery inquiries.
• Follow up as appropriate with internal support teams and customers.
• Maintain excellent records.
• Partner with others throughout the company to ensure successful processes.
• Coordinate special project tasks.
• Utilize company tools for order follow up and communication with customers.

Skills

Communication skills

Customer service

Time management

Team collaboration

Education

High School Diploma or GED

2-year degree or relevant certification preferred

Tools

Microsoft Office

CRM software

Job description

ProMach, Inc. is seeking a Customer Service Representative for our Greydon brand in York, PA. This full-time role on-site supports receiving and processing customer inquiries, orders and concerns with strong communication and organizational skills.

The position emphasizes timely order processing, collaboration with internal teams, and maintaining accurate records to ensure smooth delivery and customer satisfaction.