Customer Service Representative

Mr.-Greens-Produce-1; Houston (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

Mr. Greens Produce is seeking a dedicated Customer Service Representative to support our growing client base. You will handle inbound calls, assist customers with orders and deliveries, and coordinate with sales and production to ensure accuracy and timely resolution.

The role emphasizes excellent communication, multi-tasking in a fast-paced office, and maintaining confidential information. Experience in call centers and bilingual English/Spanish is preferred.

Qualifications

• 1–2 years in a customer-focused environment.
• High school education or equivalent.
• Must have call center experience with high-volume calling.
• Excellent written, verbal and listening communication skills.
• Ability to multi-task in a fast-paced environment.
• Proficiency with Microsoft Outlook.
• Willingness to work overtime as needed by the business unit.
• Bilingual English/Spanish preferred.

Responsibilities

• Answer inbound calls from customers placing orders, inquiring about inventory, orders, and delivery times.
• Resolve escalated customer issues and coordinate with sales and production.
• Review proofs with customers and notify alteration charges.
• Build and maintain strong relationships with customers, vendors and internal teams.
• Respond professionally to all customer requests and maintain confidentiality of sensitive information.

Skills

Communication skills

Multitasking

Time management

Attention to detail

Bilingual English/Spanish

Confidentiality

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Job description

Mr. Greens Produce is hiring a highly motivated Customer Service Representative!Apply Today!Overview:Mr. Greens has proudly grown into one of the largest privately-owned produce distributors in Florida. With deliveries 365-days a year, 7-days a week and multiple runs per day, Mr. Greens has set the gold standard for service. Mr. Greens serves a large variety of clients, including restaurants, hotels, country clubs, caterers, grocery stores and retail outlets.Summary:Mr. Greens is looking for a highly motivated and dedicated Customer Service Rep. In this position, you will play a vital role in the Customer Service function of the company. The position is responsible for resolving escalated customer issues, working with clients and vendors to resolve concerns. Respond to any claims submitted by customers. Analyzing any errors committed and provide feedback for improving procedures.Accountabilities:Responsible for working directly with customers, sales and production to ensure job is completed correctly.Answer inbound calls from customers placing orders, inquiring about inventory, their orders placed, delivery times, etc.Ensuring excellent relationships between production, vendors, sales and customers requiring strong organizational work habits, good judgment, excellent communication skills, and follow-through on time-sensitive activities.Provides timely resolution of customer complaints, concerns, and inquiriesBuilds effective relationships and trust with customers and potential customers by listening to their needsResponds professionally to all customer requestsPersonally, act as the representative on behalf of the company in all activities. Including reviewing proofs with a customer and notifying the customer of alteration charges.Serves both Sales Reps and Customers as primary contact and source of information.Services the customer by solving problems, gathering and transmitting information as needed and demanding the highest quality product.Requirements:1-2 years working in a customer focused environmentHigh school education or equivalentMust have call center experience with high volume callingDemonstrate excellent communication skills (written, verbal, and listening)Ability to multi-task and perform well in a face paced environment (i.e. talk on the phone while navigating on the computer and taking notes)Operate with ownership, be a self-starter, and have a strong attention to detailProficiency with Microsoft OutlookCritical thinking skillsAbility to adapt to change in accordance with the business needs of the companyFlexibility to shift schedule and work overtime as needed by the business unitMust bring proven ability to maintain confidentiality and secure sensitive informationBilingual Preferred in English and SpanishEffective time management and organizational skillsAbility to work independently and manage multiple tasksPhysical Demands/ Work EnvironmentThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.This position works in an office environment with low to moderate noise levels.Individual sits for long periods of time while operating a keyboard and communicating via telephone.May involve standing/walking as needed primarily on a level surface throughout the day.May include lifting things up to 15 pounds, on occasion.