Customer Service Specialist — Multi-Channel Support

Priwils, Inc; Chicago (IL); On-site; USD 35,000 - 50,000; Full time

Job summary

Priwils, Inc is looking for a Customer Service Representative in Chicago, Illinois. This role involves providing accurate information, solutions to customer inquiries, and ensuring compliance with federal service standards.

The ideal candidate will have 1–2 years of experience in customer service, strong communication skills, and the ability to multitask in a fast-paced environment. A high school diploma is required, and an Associate’s degree is preferred.

Interested candidates can reach out via email at [e-mail].

Qualifications

• 1–2 years of customer service or call center experience.
• Professional demeanor consistent with federal customer service standards.
• Ability to adapt to evolving program guidance and procedures.

Responsibilities

• Respond to customer inquiries and complaints professionally.
• Access and update databases for customer information.
• Process orders and handle billing accurately.
• Manage returns and exchanges as per company policies.
• Maintain detailed records of all customer interactions.

Skills

Interpersonal skills

Communication skills

Multitasking

Proficiency in Microsoft Office

Education

High school diploma

Associate’s degree

Job description

Priwils, Inc is looking for a Customer Service Representative in Chicago, Illinois. This role involves providing accurate information, solutions to customer inquiries, and ensuring compliance with federal service standards.

The ideal candidate will have 1–2 years of experience in customer service, strong communication skills, and the ability to multitask in a fast-paced environment. A high school diploma is required, and an Associate’s degree is preferred.

Interested candidates can reach out via email at [e-mail].