Service Center Specialist - IT Helpdesk & Knowledge Base

247Hire; Chicago (IL); On-site; USD 35,000 - 50,000; Full time

Job summary

247Hire is seeking a Service Center Representative I in Chicago who will respond to inquiries and provide guidance to employees. The role requires strong communication and customer service skills, with the need to collaborate with team members.

Key responsibilities include resolving inquiries, ensuring compliance with data rules, and supporting system-wide initiatives. Ideal candidates will have general IT support experience and be able to follow established knowledge bases.

Qualifications

• Must have strong communication skills and solid customer service experience.
• Ability to handle Epic-related calls and support intake processes.
• Experience with general IT support.

Responsibilities

• Actively listen and gather information to resolve inquiries.
• Provide guidance to employees on locating documentation.
• Ensure compliance with data administration rules and policies.
• Collaborate with team members and prioritize tasks.

Skills

Communication skills

Customer service experience

General IT support

Intake and ticket tracking

Documentation

Job description

247Hire is seeking a Service Center Representative I in Chicago who will respond to inquiries and provide guidance to employees. The role requires strong communication and customer service skills, with the need to collaborate with team members.

Key responsibilities include resolving inquiries, ensuring compliance with data rules, and supporting system-wide initiatives. Ideal candidates will have general IT support experience and be able to follow established knowledge bases.