Customer Service Representative

Hydro Extrusion USA, LLC; Cressona (PA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Rx, Dental, Disability, Life

Retirement Savings Plans with Company

Education Assistance

Bonus Plan Eligibility

Parental Leave

Job summary

Hydro Extrusion USA, LLC seeks a Customer Service Representative in Cressona, PA to deliver outstanding service. You will process orders, handle inquiries via phone and email, and support customers through quotes and follow-ups, ensuring accurate pricing and timely communications.

Required 2–3 years’ customer service experience, a high school diploma, and strong Microsoft Office and Excel skills. Limited travel and a supportive team environment are offered.

Qualifications

• High School diploma or GED required.
• 2–3 years of customer service experience.
• Less than 10% travel.

Responsibilities

• Process customer purchase orders, including order entry, acknowledgment, part setup, and pricing verification.
• Manage customer accounts and handle communications via phone and email.
• Adapt and provide support for additional accounts as needed.
• Prepare quotations and follow up with customers.
• Enter purchase order requisitions.
• Report and resolve customer complaints.
• Maintain organized files.
• Collaborate effectively in a team environment.

Skills

Customer service

Communication

Team collaboration

Multitasking

Problem solving

Phone and email support

Education

High School diploma

Tools

Oracle P.O. management

AS400

Microsoft Office

Excel

Job description

Customer Service Representative

Location

Cressona, PA, US, 17929

Career area

Sales & Marketing

Department

Customer Service

Job Type

Permanent

Hydro Extrusions is a world-leading aluminium extrusion business counting around 100 production sites in 40 countries and employing 20,000 people. Through our unique combination of local expertise, global network, and unmatched R&D capabilities, we can offer everything from standards profiles to advanced development and manufacturing for most industries. Since 1905, Hydro has turned natural resources into valuable products for people and businesses with focus on a safe and good workplace for our 30,000 employees in more than 140 locations.

What we offer you

• Medical, Rx, Dental, Disability, Life Insurance, Flexible Spending Accounts
• Retirement Savings Plans with Company Match/Contributions
• Education Assistance
• Bonus Plan Eligibility
• Parental Leave

Job Summary

The Customer Service Representative will play a crucial role in delivering outstanding support to our customers. This position involves actively addressing inquiries, effectively resolving issues, and fostering a positive customer experience at every interaction.

What you will be doing

• Process customer purchase orders, including order entry, acknowledgment, part setup, and pricing verification.
• Manage customer accounts and handle communications via phone and email.
• Adapt and provide support for additional accounts as needed.
• Prepare quotations and follow up with customers.
• Enter purchase order requisitions.
• Report and resolve customer complaints.
• Maintain organized files.
• Collaborate effectively in a team environment.

What will make you successful?

Required Education/Experience

• High School diploma or GED required.
• Minimum of 2-3 years of customer service experience required.
• Less than 10% travel.

Preferred Skills/Qualifications

• Experience in extrusion or manufacturing customer service is desirable.
• Familiarity with Oracle P.O. management is considered an asset.
• Exposure to inventory and planning processes.
• Strong computer skills, including proficiency in Microsoft Office and Excel.
• Working knowledge of AS400 is an asset.
• Excellent customer service and communication skills, both verbal and written.
• Proficient in handling customer interactions via telephone and email.
• Highly organized, self-starter, and detail-oriented.
• Adaptable to change and able to thrive in a dynamic environment.
• Strong math skills.

Equal opportunities

Hydro in North America is an Equal Opportunity Employer where all phases of employment are based strictly upon the qualifications of the individual as related to the work requirements of the position. This policy is applied without regard to race, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, veteran status, marital status or any other category protected by law. We strive to provide equal opportunities for all to contribute and succeed with us.

As part of our recruitment process, we may use job‑related assessments in selected roles. These tools help us better understand work‑related strengths and support a fair and consistent hiring process. Any assessment results are reviewed together with your experience, qualifications, and interviews, and are never used as the sole basis for hiring decisions.

If you need an accommodation in order to complete the application, please contact Hydro Recruiting via email at [e-mail].

Why Hydro?

Are you looking to make a real impact? For over a century, our people have been the driving force in solving some of the world's most pressing issues - and we hope you'll join us in solving the next century's. Whether you're working to close the loop at one of our recycling facilities or ensuring efficient renewable energy processes to decarbonize aluminium production, your contributions make an impact in our shared purpose of propelling our industries and the world into a greener future.

A job where you make a difference

A key part of succeeding in this mission involves encouraging a collegial environment where our differences are acknowledged as our greatest competitive advantage.

Your diverse perspective makes us stronger. Our global diversity, inclusion and belonging program enables us to cultivate a high‑performing and inclusive workplace where everyone feels valued.

Your career journey is unique. We strive to provide you with the support needed to achieve your full potential. With our global reach, inclusive culture, and cutting‑edge technology you'll have the opportunity to build a career that aligns with your strengths and passions.

Join our global community of over 30,000 people with a presence in 40 countries and united by the values of Care, Courage and Collaboration. At Hydro, you have the chance to make a difference in the industries that matter. Explore our world and the heart of our operations.