Customer Service Specialist (Mandarin Preffered)

Dach Vehicles; Orlando (FL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Paid annual leave

Sick leave

Public holidays

Career growth opportunities

Job summary

Dach Vehicles, a golf cart manufacturer, seeks a Sales Support Specialist in Orlando, FL to assist the sales team through the entire order fulfillment process. You will coordinate orders, manage invoicing, and communicate with customers to ensure a smooth experience from order confirmation through delivery.

The ideal candidate is organized, proactive, and thrives in a fast-paced manufacturing environment. 2–5 years in customer service or sales support, strong English communication, and

Qualifications

• Proven experience in customer service or sales support.
• Experience with order management and invoicing.
• Ability to coordinate across production and logistics.
• Proficient English communication.”

Responsibilities

• Manage customer orders after confirmation.
• Communicate order status, production schedules, and shipping timelines.
• Prepare and send invoices to customers.
• Follow up on outstanding payments with finance.
• Maintain accurate customer and order data in ERP/CRM.
• Coordinate with production, warehouse, logistics and finance teams.
• Respond promptly to inquiries and resolve order-related issues.
• Track orders from confirmation to delivery.
• Assist sales team with administrative tasks and customer documentation.
• Build and maintain positive relationships with customers.

Skills

English communication

Organizational skills

Multitasking

Problem solving

Relationship management

Education

Bachelor's degree

Tools

MS Excel

MS Outlook

MS Word

ERP/CRM systems

Job description

We are a golf cart manufacturing company seeking a highly organized and customer-focused Sales Support Specialist to support our sales team throughout the entire order fulfillment process.

This position plays a critical role in coordinating with customers after orders are secured by the sales team. The ideal candidate will be responsible for order coordination, invoice management, customer communication, payment follow-up, and ensuring a smooth customer experience from order confirmation through delivery.

We are looking for someone who is responsible, proactive, and able to thrive in a fast-paced environment.

Key Responsibilities

• Support the sales team by managing customer orders after they are confirmed.
• Communicate directly with customers regarding order status, production schedules, and shipping timelines.
• Prepare and send invoices to customers in a timely manner.
• Follow up with customers regarding outstanding payments and coordinate with the finance team to ensure timely collections.
• Maintain accurate customer and order information in the company's ERP/CRM system.
• Coordinate with internal departments including production, warehouse, logistics, and finance to ensure orders are processed efficiently.
• Respond promptly and professionally to customer inquiries and resolve order-related issues.
• Track orders from confirmation through shipment and delivery.Assist the sales team with administrative tasks and customer documentation.
• Build and maintain positive relationships with customers by providing excellent customer service.

Job Requirements

• Excellent English communication skills (both written and verbal) are required.
• Must be legally authorized to work in the United States.
• Bachelor's degree preferred.
• 2-5 years of experience in customer service, sales support, order management, or a related role preferred.
• Strong sense of responsibility and ownership.
• Excellent organizational and multitasking skills.
• Ability to work under pressure and manage multiple priorities.
• Strong problem-solving and follow-up skills.
• Proficient in Microsoft Office (Excel, Outlook, Word); ERP/CRM experience is a plus.
• Experience working in a manufacturing environment is preferred.
• Mandarin-speaking is a plus, but not required.

Additional Information

• Competitive salary package.
• Health insurance provided.
• Paid annual leave, sick leave, and public holidays.
• Opportunities for long-term career growth within a rapidly growing manufacturing company.