Customer Service Specialist - Logistics & Dispatch

Personal Genome Diagnostics (pgdx); Worcester (MA); On-site; USD 35,000 - 40,000; Full time

Benefits offered by this job

Health insurance

PTO 13 days

9 paid holidays

401(k) match

Education assistance

Life & disability insurance

Job summary

XPO is seeking a Customer Service Representative to support shipment billing, inquiries, and documentation on a fast-paced dock environment. The role emphasizes accuracy, cross-functional support, and client communication across time zones.

You will resolve issues and help customers with rate quotes, tariffs, and billing, while performing general clerical duties. Benefits include comprehensive health coverage on day one, life and disability insurance, PTO, paid holidays, a company-matched

Qualifications

• 2 years of customer service experience.
• Strong computer, typing and 10-key skills.
• Experience with Microsoft Office.
• Available to work a variety of shifts, including days, evenings, nights and weekends.

Responsibilities

• Bill shipments according to applicable tariffs and pricing agreements.
• Recognize and resolve documentation errors.
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions.
• Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing.
• Process over, short and damaged freight and related documentation for customer resolution.

Skills

Customer service

Typing

10-key data entry

Computer skills

Tools

Microsoft Office

Job description

XPO is seeking a Customer Service Representative to support shipment billing, inquiries, and documentation on a fast-paced dock environment. The role emphasizes accuracy, cross-functional support, and client communication across time zones.

You will resolve issues and help customers with rate quotes, tariffs, and billing, while performing general clerical duties. Benefits include comprehensive health coverage on day one, life and disability insurance, PTO, paid holidays, a company-matched