Customer Service Specialist – Key Accounts & Data Insights

RiteScreen Company; Murrysville (Westmoreland County); Presencial; USD 30.000 - 36.000; Jornada completa

Descripción de la vacante

RiteScreen in Export, PA is hiring a Customer Service Representative to support major clients and drive data-driven decisions. You’ll process orders, analyze trends, and collaborate across departments to improve service and outcomes.

Ideal candidates bring 3–5+ years in B2B or manufacturing customer service, expertise in Excel/CRM/ERP, and strong communication skills. This is a full-time, on-site role offering growth and impact.

Formación

• 3–5+ years of customer service experience, ideally in a B2B or manufacturing environment.
• Strong Excel, CRM, and ERP system skills — you know your way around data and reporting.
• Excellent communication and problem-solving abilities

Responsabilidades

• Managing complex customer orders and inquiries with accuracy and professionalism
• Serving as the go-to point of contact for key accounts and high-touch clients
• Using data and reports to uncover trends, forecast needs, and recommend improvements
• Supporting leadership with customer and sales analytics that drive smart decision-making
• Coordinating projects across multiple departments to ensure seamless execution
• Mentoring team members and promoting best practices in customer engagement
• Applying sound judgment to pricing adjustments, incentive offers, and escalated issues

Conocimientos

Data analysis

Customer service

CRM

ERP

Excel

Herramientas

Excel

CRM

ERP

Descripción del empleo

RiteScreen in Export, PA is hiring a Customer Service Representative to support major clients and drive data-driven decisions. You’ll process orders, analyze trends, and collaborate across departments to improve service and outcomes.

Ideal candidates bring 3–5+ years in B2B or manufacturing customer service, expertise in Excel/CRM/ERP, and strong communication skills. This is a full-time, on-site role offering growth and impact.