Customer Service Representative

RiteScreen Company; Murrysville (Westmoreland County); Presencial; USD 30.000 - 36.000; Jornada completa

Descripción de la vacante

RiteScreen in Export, PA is hiring a Customer Service Representative to support major clients and drive data-driven decisions. You’ll process orders, analyze trends, and collaborate across departments to improve service and outcomes.

Ideal candidates bring 3–5+ years in B2B or manufacturing customer service, expertise in Excel/CRM/ERP, and strong communication skills. This is a full-time, on-site role offering growth and impact.

Formación

• 3–5+ years of customer service experience, ideally in a B2B or manufacturing environment.
• Strong Excel, CRM, and ERP system skills — you know your way around data and reporting.
• Excellent communication and problem-solving abilities

Responsabilidades

• Managing complex customer orders and inquiries with accuracy and professionalism
• Serving as the go-to point of contact for key accounts and high-touch clients
• Using data and reports to uncover trends, forecast needs, and recommend improvements
• Supporting leadership with customer and sales analytics that drive smart decision-making
• Coordinating projects across multiple departments to ensure seamless execution
• Mentoring team members and promoting best practices in customer engagement
• Applying sound judgment to pricing adjustments, incentive offers, and escalated issues

Conocimientos

Data analysis

Customer service

CRM

ERP

Excel

Herramientas

Excel

CRM

ERP

Descripción del empleo

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative

Full Time Clerical Export, PA, US

7 days ago Requisition ID: 1820

Salary Range: $22.00 To $26.00 Hourly

RiteScreen, the industry leader in window and door screen solutions, is seeking a Customer Service Representative to join our exceptional team in Export, PA. This is not your typical CSR role — this position supports some of our largest and most strategic clients and plays a key role in driving data-driven decisions, cross-functional collaboration, and continuous improvement initiatives.

If you’re a polished professional who thrives on problem-solving, building strong relationships, and delivering service that wows, we’d love to meet you.

What You’ll Do

In this dynamic, fast-paced role, you’ll not only process orders and support customers but also help shape how we serve them. Your analytical thinking, communication skills, and judgment will make a real impact on both our customers and our business.

• Managing complex customer orders and inquiries with accuracy and professionalism


• Serving as the go-to point of contact for key accounts and high-touch clients


• Using data and reports to uncover trends, forecast needs, and recommend improvements


• Supporting leadership with customer and sales analytics that drive smart decision-making


• Coordinating projects across multiple departments to ensure seamless execution


• Mentoring team members and promoting best practices in customer engagement


• Applying sound judgment to pricing adjustments, incentive offers, and escalated issues

What You Bring

3–5+ years of customer service experience, ideally in a B2B or manufacturing environment

• Proven ability to balance client satisfaction with business goals


• Strong Excel, CRM, and ERP system skills — you know your way around data and reporting


• Excellent communication and problem-solving abilities


• Confidence in managing escalated issues with professionalism and tact


• A continuous improvement mindset and commitment to excellence

Why You’ll Love Working Here

At RiteScreen, you’ll be part of a collaborative, growth-minded company that values innovation and customer partnership. Our Export, PA office offers a bright, modern space where ideas flow and teamwork drives success — all while supporting our fast-growing FlexScreen brand.

We offer competitive compensation, professional growth opportunities, and a culture that balances performance with pride in our work.

About RiteScreen

For over 75 years, RiteScreen has been the trusted partner to America’s window and door manufacturers. Our team is driven by precision, service, and innovation — providing solutions that keep our customers’ products performing beautifully.

Equal Employment Opportunity Statement

RiteScreen is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.