Customer Service Specialist - Industrial Tools & Growth

Production Tool Supply Company LLC; Carson City (NV); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid holidays

Paid vacation

Attendance awards

Overtime eligibility

Tuition reimbursement

401(k) with company match

Medical, vision, dental

Disability and life Insurance

EAP

Voluntary life insurance

Job summary

Berkshire Production Supply LLC is hiring a Customer Service Representative for its Carson City, NV facility. You will act as a liaison, provide product information, answer questions, and resolve issues with accuracy and efficiency.

We offer training, a path for growth, paid holidays and vacation, competitive pay with overtime, tuition reimbursement, 401(k) match, and comprehensive benefits including medical, dental and disability coverage.

Qualifications

• Excellent communication skills including verbal, written, and interpersonal are required.
• Proficient use of Windows computer and Microsoft Outlook, Excel, and Teams.
• Strong problem solving and deductive reasoning skills.
• Customer-centric attitude and a desire to grow with a customer-focused company.
• Must have the ability to establish rapport and build demand over the phone.
• Ability to multi-task, prioritize, and manage time effectively.
• Ability to work with cross-functional teams to achieve company goals.
• 2+ years of experience in Customer Service

Responsibilities

• Process customer orders, changes, and returns according to established department policies and procedures.
• Provide timely and accurate information to customers when requests for order status updates and additional product knowledge are received.
• Display a thorough understanding of the products we sell in order to accurately respond to requests for quotes & product information via phone & email.
• Handle customer issues, provide appropriate solutions and alternatives within the order/ship/delivery time limits, and follow up to ensure resolution.
• Partner with the sales team and other internal teams to meet & exceed our customers’ service expectations.
• Develop customer relationships, inform customers of current sales and marketing programs, and effectively close the sales opportunities that are identified.
• Other duties as assigned.

Skills

Excellent communication

Microsoft Outlook

Excel

Teams

Problem solving

Customer-centric

Rapport building

Time management

Cross-functional teamwork

Tools

Windows

Microsoft Outlook

Excel

Teams

Job description

Berkshire Production Supply LLC is hiring a Customer Service Representative for its Carson City, NV facility. You will act as a liaison, provide product information, answer questions, and resolve issues with accuracy and efficiency.

We offer training, a path for growth, paid holidays and vacation, competitive pay with overtime, tuition reimbursement, 401(k) match, and comprehensive benefits including medical, dental and disability coverage.