Customer Service Specialist - Industrial & Commercial

SurfacePrep Group; Canby (OR); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) Plan

Paid Time Off

Paid Holidays

Life Insurance

Short-Term Disability

Long-Term Disability

Employee Assistance Program

Job summary

SurfacePrep Group in Canby, Oregon seeks a detail-oriented Customer Service Specialist to be the main contact for inquiries, process orders, quotes, and returns, and support cross-department coordination to ensure timely fulfillment.

You will maintain customer records in the CRM, troubleshoot issues, and assist the sales team with follow-ups. A strong focus on accuracy, communication, and service quality is essential.

Qualifications

• High school diploma or equivalent; associate or bachelor's degree preferred.
• Experience in customer service, preferably in distribution or industrial setting.
• Strong communication and interpersonal skills.
• Proficiency with Microsoft Office and CRM systems.
• Able to work independently and collaboratively in an office environment.
• Attention to detail and strong organizational skills.
• Technical aptitude or willingness to learn product specifications.

Responsibilities

• Serve as primary contact for customer inquiries via phone, email, and internal systems.
• Process orders, quotes, and returns accurately and efficiently.
• Provide product information and support related to our products and services.
• Coordinate with internal departments (sales, warehouse, accounting) to ensure timely and accurate fulfillment.
• Maintain and update customer records in the CRM system.
• Troubleshoot and resolve customer issues with professionalism and urgency.
• Support the sales team with orders and customer follow-ups.
• Uphold company standards for service quality and responsiveness.
• Multitask effectively—manage multiple customer requests, order entries, and follow-ups simultaneously while maintaining accuracy and a high level of service.

Skills

Customer service

Communication

Attention to detail

Organization

Team collaboration

Education

Associate or Bachelor's degree

Tools

Microsoft Office

CRM systems

Job description

SurfacePrep Group in Canby, Oregon seeks a detail-oriented Customer Service Specialist to be the main contact for inquiries, process orders, quotes, and returns, and support cross-department coordination to ensure timely fulfillment.

You will maintain customer records in the CRM, troubleshoot issues, and assist the sales team with follow-ups. A strong focus on accuracy, communication, and service quality is essential.