Customer Service Specialist

SurfacePrep Group; Canby (OR); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) Plan

Paid Time Off

Paid Holidays

Life Insurance

Short-Term Disability

Long-Term Disability

Employee Assistance Program

Job summary

SurfacePrep Group in Canby, Oregon seeks a detail-oriented Customer Service Specialist to be the main contact for inquiries, process orders, quotes, and returns, and support cross-department coordination to ensure timely fulfillment.

You will maintain customer records in the CRM, troubleshoot issues, and assist the sales team with follow-ups. A strong focus on accuracy, communication, and service quality is essential.

Qualifications

• High school diploma or equivalent; associate or bachelor's degree preferred.
• Experience in customer service, preferably in distribution or industrial setting.
• Strong communication and interpersonal skills.
• Proficiency with Microsoft Office and CRM systems.
• Able to work independently and collaboratively in an office environment.
• Attention to detail and strong organizational skills.
• Technical aptitude or willingness to learn product specifications.

Responsibilities

• Serve as primary contact for customer inquiries via phone, email, and internal systems.
• Process orders, quotes, and returns accurately and efficiently.
• Provide product information and support related to our products and services.
• Coordinate with internal departments (sales, warehouse, accounting) to ensure timely and accurate fulfillment.
• Maintain and update customer records in the CRM system.
• Troubleshoot and resolve customer issues with professionalism and urgency.
• Support the sales team with orders and customer follow-ups.
• Uphold company standards for service quality and responsiveness.
• Multitask effectively—manage multiple customer requests, order entries, and follow-ups simultaneously while maintaining accuracy and a high level of service.

Skills

Customer service

Communication

Attention to detail

Organization

Team collaboration

Education

Associate or Bachelor's degree

Tools

Microsoft Office

CRM systems

Job description

Description

We are seeking a detail-oriented and professional Customer Service Specialist to join our team. This role is central to maintaining strong customer relationships and ensuring smooth order processing and support. The ideal candidate will thrive in an office environment and be passionate about delivering outstanding service to our industrial and commercial clients.

**New Hire Bonus**

$500 after 30 days

$500 after 60 days

$1,000 after 90 days

What You'll Do

• Serve as the primary point of contact for customer inquiries via phone, email, and internal systems.
• Process orders, quotes, and returns accurately and efficiently.
• Provide product information and support related to our products and services.
• Coordinate with internal departments (sales, warehouse, accounting) to ensure timely and accurate fulfillment.
• Maintain and update customer records in the CRM system.
• Troubleshoot and resolve customer issues with professionalism and urgency.
• Support the sales team with orders and customer follow-ups.
• Uphold company standards for service quality and responsiveness.
• Multitask effectively—manage multiple customer requests, order entries, and follow-ups simultaneously while maintaining accuracy and a high level of service.

Requirements

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Previous experience in customer service, preferably in a distribution or industrial setting.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office and CRM systems.
• Ability to work independently and collaboratively in an office environment.
• Attention to detail and strong organizational skills.
• Technical aptitude or willingness to learn product specifications.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at a time.

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) Plan
• Paid Time Off & Paid Holidays
• Company Paid Life Insurance
• Company Paid Short-Term Disability
• Company Paid Long-Term Disability
• Employee Assistance Program

About SurfacePrep

Founded in 1956, SurfacePrep is North America’s leading provider of surface enhancement solutions, with more than 60 locations across the United States, Canada, and Europe. We help manufacturers improve performance, quality, and efficiency through industry-leading equipment, consumables, technical expertise, and process solutions.