Account Manager

SurfacePrep Group; Town of Orchard Park (NY); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Plan

Paid Time Off

Paid Holidays

Company Paid Life Insurance

Company Paid Short-Term Disability

Company Paid Long-Term Disability

Employee Assistance Program

Job summary

SurfacePrep is seeking a customer-focused Account Manager / Customer Service Representative to join our Orchard Park team. You will serve as the primary contact for customers, handling orders, inquiries, quotations, and day-to-day account management.

The ideal candidate will enjoy building relationships, solving problems, and delivering outstanding service. Prior customer service or inside sales experience in industrial settings is a plus, but strong communication and a willingness to learn are

Qualifications

• Experience in customer service or account management, preferably in industrial/manufacturing contexts.
• ERP experience required; Sage 100 / MAS 90 preferred.
• Excellent attention to detail and accuracy.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong verbal and written communication skills.
• Solid phone presence and customer relationship abilities.
• Proficiency with Outlook, Word, and Excel.

Responsibilities

• Process customer orders, changes, returns, and related documentation accurately and efficiently.
• Respond to customer inquiries via phone and email regarding products, pricing, availability, and order status.
• Verify inventory levels, pricing, ship dates, and vendor availability to ensure timely fulfillment.
• Prepare and follow up on quotes, samples, and customer requests.
• Recommend alternative products or solutions when needed to meet customer requirements.
• Coordinate with operations, purchasing, and management teams to resolve customer issues and returns.
• Develop a working knowledge of SurfacePrep products, materials, and applications.
• Maintain accurate customer records and order information within the ERP system.
• Deliver professional, responsive service that supports long-term customer relationships.

Skills

Customer service

Account management

Inside sales

Communication skills

Attention to detail

Multitasking

Phone presence

MS Office

Tools

Sage 100 / MAS 90

Microsoft Office

Job description

Description

SurfacePrep is seeking a customer-focused Account Manager / Customer Service Representative to join our Orchard Park team. This role serves as a key point of contact for customers, supporting order processing, product inquiries, quotations, and day-to-day account management activities.

The ideal candidate enjoys building relationships, solving problems, and providing outstanding service. Previous customer service, inside sales, or industrial distribution experience is beneficial, but we welcome candidates with strong communication skills and a desire to learn.

What You'll Do

• Process customer orders, changes, returns, and related documentation accurately and efficiently.
• Respond to customer inquiries via phone and email regarding products, pricing, availability, and order status.
• Verify inventory levels, pricing, ship dates, and vendor availability to ensure timely fulfillment.
• Prepare and follow up on quotes, samples, and customer requests.
• Recommend alternative products or solutions when needed to meet customer requirements.
• Coordinate with operations, purchasing, and management teams to resolve customer issues and returns.
• Develop a working knowledge of SurfacePrep products, materials, and applications.
• Maintain accurate customer records and order information within the ERP system.
• Deliver professional, responsive service that supports long‑term customer relationships.

Requirements

• Customer service, account management, inside sales, or related experience.
• Experience working in an industrial, manufacturing, distribution, or warehouse environment is a plus.
• ERP system experience required; Sage 100 / MAS 90 experience preferred.
• Strong attention to detail and commitment to accuracy.
• Ability to manage multiple priorities in a fast‑paced environment.
• Excellent verbal and written communication skills.
• Strong phone presence and customer relationship skills.
• Proficiency with Microsoft Office, including Outlook, Word, and Excel.
• Experience with abrasives or abrasive converting products is preferred but not required.

Physical Requirements

• Ability to remain seated or stationary for extended periods while working at a computer.
• Occasionally move throughout the office to access files, printers, and office equipment.
• Ability to regularly use a computer, phone, calculator, copier, and other standard office equipment.

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) Plan
• Paid Time Off
• Paid Holidays
• Company Paid Life Insurance
• Company Paid Short‑Term Disability
• Company Paid Long‑Term Disability
• Employee Assistance Program

About SurfacePrep

Founded in 1956, SurfacePrep is North America's leading provider of surface enhancement solutions, with over 60 locations across the United States, Canada, and Europe. We help manufacturers improve performance, quality, and efficiency with industry‑leading equipment, consumables, expertise, and process solutions.