Customer Service Specialist – Inbound Orders & Support

Jaeckle Distributors; Madison, Northern (WI, KY); Hybrid; USD 33,000 - 42,000; Full time

Benefits offered by this job

Aggressive PTO plan

401(k)

Health insurance

Dental insurance

Life insurance

Job summary

Jaeckle Distributors, headquartered in Madison, WI, is seeking a Customer Service Associate to join a small team focused on helping customers succeed. You will handle inbound calls, place orders, check stock, and resolve issues with a customer-first mindset.

We value teamwork, strong communication, and a proactive "how can I help" attitude. Competitive wages, aggressive PTO, and comprehensive benefits await in our family-owned environment.

Qualifications

• 1+ year of customer service experience.
• Experience in a call center environment is a plus.
• Excellent communication and problem-solving abilities.
• Proficient keyboard and computer skills.
• Willingness to learn new systems and processes.

Responsibilities

• Take inbound customer calls and assist with placing orders.
• Check stock levels and provide order status updates.
• Resolve customer issues and ensure a positive experience.
• Collaborate with teammates to deliver exceptional service.

Skills

Customer service

Call center

Positive attitude

Attention to detail

Strong communication

Job description

Jaeckle Distributors, headquartered in Madison, WI, is seeking a Customer Service Associate to join a small team focused on helping customers succeed. You will handle inbound calls, place orders, check stock, and resolve issues with a customer-first mindset.

We value teamwork, strong communication, and a proactive "how can I help" attitude. Competitive wages, aggressive PTO, and comprehensive benefits await in our family-owned environment.