Customer Service Specialist - Inbound Calls (Mon-Fri)

Thrivas; Florida; On-site; USD 28,000 - 38,000; Full time

Job summary

Thrivas is seeking a full-time Customer Service Representative in Florida. The role involves answering inbound calls and delivering basic customer service during business hours Monday through Friday, 8:30 a.m. – 5:00 p.m.

The ideal candidate has at least 1 year of professional experience and solid computer skills; bilingual English/Spanish is a plus but not required. Responsibilities include addressing claim status questions, processing payments over the phone, updating billing or contact

Qualifications

• At least 1 year of professional experience.
• Intermediate computer skills.
• Type 30 wpm or greater.

Responsibilities

• Answer inbound calls and provide basic customer service.
• Explain status of claims and accept payments over the phone.
• Update billing, contact information, and data in systems.
• Coordinate appointments for the office sales team.
• Perform basic clerical and data entry tasks.

Skills

Inbound calls

Customer service

Data entry

Typing speed 30 wpm

Tools

Computer skills

Job description

Thrivas is seeking a full-time Customer Service Representative in Florida. The role involves answering inbound calls and delivering basic customer service during business hours Monday through Friday, 8:30 a.m. – 5:00 p.m.

The ideal candidate has at least 1 year of professional experience and solid computer skills; bilingual English/Spanish is a plus but not required. Responsibilities include addressing claim status questions, processing payments over the phone, updating billing or contact