Customer Account Specialist

TEKsystems; United States; Hybrid; USD 27,000 - 39,000; Full time

Benefits offered by this job

Medical & vision

401(k) Retirement Plan

Life Insurance

Disability Insurance

HSA

Job summary

TEKsystems is hiring a Customer Account Specialist to manage the order-to-invoice process, ensure timely delivery, and provide exceptional customer service. You will work closely with Sales and Supply Chain to meet customer needs and maintain accurate invoicing.

Responsibilities include entering orders via SAP, resolving inquiries, coordinating with shipping and production, and supporting customers through portals.

Qualifications

• 3+ years of order management experience in a manufacturing environment or a bachelors degree in a related field in lieu of experience.
• Strong time management and organizational skills.
• Proven oral and written communication proficiencies.
• Analytical and problem-solving abilities.
• Attention to detail and ownership of issue resolution.

Responsibilities

• Manage the order-to-invoice process for customers and ensure timely delivery and accurate invoicing.
• Enter orders via EDI, email, and phone into SAP ERP.
• Collaborate with sales and supply chain to meet customer requirements and provide high-quality service.
• Coordinate with shipping, production, transportation and credit to ensure seamless order transactions.
• Support order management through customer portals and resolve payment discrepancies.

Skills

SAP

Customer Service

Order Entry

Education

Bachelor's degree in a related field

Tools

Salesforce

Job description

Description

As the Customer Account Specialist, you will be responsible for managing the order to invoice process for customers including timely delivery, meeting customer requirements, and accurate invoicing. You will work closely with the sales and supply chain departments to fully satisfy customer expectations. In this role you are responsible for providing high quality customer service while always representing the company in a positive and professional manner.

Major Responsibilities/Accountabilities:

Resolve all non-technical inquires including tracing shipments, providing prices, and product availability dates.

Enter orders received via Electric Data Interchange (EDI), email and phone into our enterprise resource planning software (ERP) SAP

Resolve service issues by gathering and analyzing facts and coordinating efforts to meet customers needs.

Facilitate Customer Feedback Reports

Communicate Material Safety Data Sheets, Tech Sheets, Certifications of Analysis, and any other required documentation to customers.

Provide sales support to assigned Sales Account Managers, including issue resolution, pricing maintenance and other customer needs.

Coordinate with shipping locations, production planners, transportation, and credit to ensure seamless order transactions.

Support order management through customers portals.

Resolve payment discrepancies, detentions and support invoice collections.

Team project work for process improvement

Call customers to engage on forecast requirements.

Skills

SAP, Customer Service, Order Entry, spanish bilingual

Top Skills Details

SAP,Customer Service,Order Entry

Additional Skills & Qualifications

Requirements and Qualifications:

3+ years of order management experience in a manufacturing environment or a bachelors degree in a related field in lieu of experience

Time management skills with the ability to make timely efficient decisions while staying organized.

Proven oral and written communication proficiencies.

Strong analytical and problem-solving abilities

Positive attitude with a strong attention to detail

Able to take ownership of issue resolution and willing to go above and beyond to provide high quality service.

Strong interpersonal skills with the ability to work well both independently as well as collaborate with others.

Experience with SAP and Sales Force

Microsoft Word and Excel skills

Best v Avg = Order Management experience in a manufacturing setting, ERP, SAP is preferred, Positive attitude, Willingness *(excitement) to learn, Wants to work in a team environment

Job Type & Location

This is a Contract position based out of Creve Coeur, MO.

Pay and Benefits

The pay range for this position is $24.00 - $24.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your jobclassification and length of employment. Benefits are subject to change and may besubject to specific elections, plan, or program terms. If eligible, the benefitsavailable for this temporary role may include the following:Medical, dental & visionCritical Illness, Accident, and Hospital401(k) Retirement Plan Pre-tax and Roth post-tax contributions availableLife Insurance (Voluntary Life & AD&D for the employee and dependents)Short and long-term disabilityHealth Spending Account (HSA)Transportation benefitsEmployee Assistance ProgramTime Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Creve Coeur, MO.

Application Deadline

This position is anticipated to close on Oct 31, 2026.

Workplace Type

This is a hybrid position in Creve Coeur,MO.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.