Customer Service Specialist I: Manufacturing Orders

SJE Inc.; Detroit Lakes (MN); On-site; USD 23,419 - 27,552; Full time

Benefits offered by this job

Health insurance

Dental & Vision

Life Insurance

Paid time off

Job summary

SJE Inc. in Detroit Lakes, MN is seeking a Customer Service Specialist I to be the central point of contact for our customers.

You will handle questions and complaints, update customer information in our database, and process orders accurately and efficiently. The role requires detail orientation, strong verbal and written communication, multi-tasking, and the ability to thrive in a fast-paced manufacturing environment.

Qualifications

• Must be highly detail oriented.
• Excellent verbal and written communication with internal and external customers.
• Able to thrive in a fast-paced environment and multi-task.
• Strong organizational skills.
• Experience in customer service with computer-based order entry; manufacturing environment a plus.
• Willing to train on the production floor to learn our products.

Responsibilities

• Serve as central point of contact for customers, addressing questions and complaints.
• Update customer information in the database.
• Process orders accurately and efficiently.

Skills

Detail oriented

Verbal & written interpersonal skills

Multi-tasking

Organizational skills

Customer service experience

Computer-based order entry

Education

High school diploma

2-year degree preferred

Tools

Order entry software

Job description

SJE Inc. in Detroit Lakes, MN is seeking a Customer Service Specialist I to be the central point of contact for our customers.

You will handle questions and complaints, update customer information in our database, and process orders accurately and efficiently. The role requires detail orientation, strong verbal and written communication, multi-tasking, and the ability to thrive in a fast-paced manufacturing environment.